I stayed with my wife and three children. I had requested a non-smoking room on the app, but instead, I was given a smoking room on a smoking-free floor. It was uncomfortable seeing the children sleeping in a room that smelled of cigarettes.

A comfortable hotel, returning to the Novotel Semarang after 15 years. I think the standard has dropped significantly, perhaps because it's quite old. The sofa in the room smells musty, the sheets, and the towels aren't as white as they used to be. The tea, coffee, and sugar are unhygienic. I happened to get sugar that was quite wet and mixed with coffee. The water comes from a refill, and the water cooker is broken. Maybe the hotel wants to save money, but for me, it's quite annoying, because we don't know who used the room before me. Come on, you're a 4-star hotel, but you're inferior to 2- and 3-star hotels in terms of hygiene and cleanliness.

Nice hotel. In the city center, close to malls and tourist attractions.

A hotel in the city center, close to major malls, Tugu Muda, and Lawang Sewu. Great service, but limited parking.

It was very nice to stay in Novotel

The staff was friendly and very helpful. Check-in was quick and easy. The food selection was good. Very close to Paragon Mall, just a short walk across the street, and Lawang Sewu is also nearby. The swimming pool is open until late at night. If I go back to Semarang, I'll definitely stay at the Novotel Semarang.

Very strategic location in the city center, close to malls and culinary places.

Very strategic location in the city center, close to city government agencies and malls.

In April 2026, I have stayed here several times... Very good

Clean rooms, varied food choices.

Friendly and helpful staff, comfortable atmosphere suitable for staying with family or business trips, strategic location in the city center near tourist areas, shopping, and good access to public transportation.

Very comfortable. Recommended!!!!

The room is comfortable, the staff is responsive and kind

Overall, I was satisfied with my stay here, according to Novotel standards. The only downside for me was the bathroom: the bathtub, curtain, and powerful shower combined to create a muddy mess. Furthermore, there was no drain/ditch for the water to drain. The only way to do this was to call housekeeping. Better yet, remove the bathtub and replace it with a pure shower, like most hotels nowadays. Otherwise, it was a pleasant experience. Bravo, Novotel Semarang.

Both location and service are good

The breakfast was delicious, the front office staff in the lobby were very friendly.

The room is dark and old with a dark wooden floor that creaked at certain places when you stepped on them. The room probably needs a bit of touch-up but is very spacious with a lovely view of Paragon mall. Very pretty at night. The beds are big and comfy. The bathroom is spacious with a shower over the bathtub. The shower screen needs to be replaced. It is all brown and moldy looking. The cupboard is spacious but needs a light installed in it. We couldn't see much in it, like a cave 😅 The housekeeping staff are friendly and prompt. The bell boy, Rizky, is very helpful. He's friendly and always has a smile. The security staff as well, friendly and helpful. The breakfast buffet is good. Plenty of choices. The staff doesn't interact much but is helpful, especially the 2 staff at the egg stations. They are so kind to make me something due to my dietary requirements. The chef, chef Wahidin, was very kind and helpful. Thank you chef. The location is good, nearby (at the front of the hotel, slightly to the right) a foot bridge to cross over to the Paragon mall. We enjoyed our stay and will stay again if we come to Semarang again. Thank you for your hospitality.

The sound from the next room, especially next to room 401, was that someone was using the bathroom.

Service, rooms are all good, not disappointing 👍

I came early to the hotel, yet the receptionist greeted me and prepared a room immediately. It was 2 hours before the check in time and my room is ready, excellent service! The room was spacious, Wi-Fi was good throughout the hotel, the gym was well equipped with staff ready to bring you a towel before training. The food was good and tasty. Overall, great experience and will stay here again when I visit Semarang next time.