Sinabung Hills Berastagi

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Overall Ratings & Reviews Sinabung Hills Berastagi

Traveloka (3,309)
Other sources (33)
8.4
Very Good
From 3,309 reviews
Provided by travelers on
Cleanliness

8.3

Room Comfort

8.5

Meal

8.4

Location

8.6

Service and Facilites

8.4

People often mention about Sinabung Hills Berastagi
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Staff Friendliness (44)
Ambiance (42)
Surroundings (41)
Family Friendly (41)
Hotel Area (41)
Room Space (37)
Bedroom (36)
Taste (36)
Distance to City Center (33)
Check-in/out Time (32)
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Traveler Reviews Sinabung Hills Berastagi

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40
Customer reviews
Verified Traveler
icon-Leisure
Leisure
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8.8
/10
Reviewed 2 week(s) ago
The location is quite spacious and there is a playground for children so there is no need to leave the hotel.
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Dani G.
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Staycation
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10.0
/10
Reviewed 3 week(s) ago
Nice and child friendly hotel
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Nurmala P.
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Staycation
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8.9
/10
Reviewed 4 week(s) ago
The hotel staff was friendly and polite. The garden was spacious and perfect for physical activity. However, the disappointing part was the very small hot water flow, making it less than ideal for bathing.
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N***i
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Leisure
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9.7
/10
Reviewed 4 week(s) ago
Awesome.. Cool.. The breakfast menu is also delicious, it just needs more variety.
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Rita A.
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Leisure
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10.0
/10
Reviewed 5 week(s) ago
A hotel that prioritizes the beauty of the environment so that visitors are amazed by the views provided... The views and gardens are really cool... I don't regret going to this hotel... Next time we'll vacation at this hotel again... The staff is also friendly and the cleanliness is okay. 😍
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E***a
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Leisure
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8.5
/10
Reviewed 6 week(s) ago
This is an older hotel, but it's still well-maintained and tidy. The breakfast is varied and delicious. Coming back here feels like a nostalgic experience.
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1 people find it helpful
r***a
icon-origin-TRAVELOKA
8.4
/10
Reviewed 8 week(s) ago
The staff was friendly, and the waiter was very helpful when the door wouldn't lock. However, I apologize for the lack of variety and lack of taste at breakfast. The fruit served wasn't fresh either.
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siwan s.
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Leisure
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10.0
/10
Reviewed 9 week(s) ago
The room is comfortable, with a balcony overlooking the pool and beautiful mountain views. Breakfast is delicious and has a good variety, making it perfect for family vacations and staycations.
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2 people find it helpful
siwan s.
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Leisure
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10.0
/10
Reviewed 9 week(s) ago
The rooms are comfortable, with balconies overlooking the pool and mountains. They're perfect for family vacations or staycations. Breakfast is quite varied. If you're staying at Sinabung Hills, I definitely prefer a room with a balcony overlooking the natural scenery and the pool.
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1 people find it helpful
Verified Traveler
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9.7
/10
Reviewed 9 week(s) ago
I've stayed here twice, it's fun to have a kids garden, the kids don't get bored, the pool is clean, and the service is good.
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1 people find it helpful
Sunandra H.
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Leisure
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10.0
/10
Reviewed 9 week(s) ago
Nice hotel, friendly staff, cool.
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1 people find it helpful
Verified Traveler
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8.5
/10
Reviewed 11 week(s) ago
It’s an old hotel but comforting
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C***a
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Leisure
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8.5
/10
Reviewed 14 week(s) ago
The furniture is old but anything else is good
1 people find it helpful
Accommodation's Reply
27 Jan 2026
Thank you for your feedback. We will repair the old furniture and hope you will visit Sinabung Hills Berastagi Hotel again.
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Dewi S. T.
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Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
If you're looking for a retreat, a break from the hustle and bustle, a peaceful getaway, a vacation to enjoy the greenery, swimming, jogging at the hotel, or playing soccer, Sinabung Hills Berastagi is the place! It's quiet, peaceful, cool, and a great way to escape the noise and air pollution. Front Office: Ms. Mei Ginting, friendly and very helpful. I asked for a family photo with BackYard Hotel in the background, and she agreed. The photo above is the result. Thank you, Ms. Ginting.
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1 people find it helpful
Kristian
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Leisure
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10.0
/10
Reviewed 16 week(s) ago
friendly hotel staff, clean rooms, complete facilities, friendly prices
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2 people find it helpful
siwan s.
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Leisure
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10.0
/10
Reviewed 17 week(s) ago
The room is clean, comfortable, there is a balcony with a beautiful natural view.. good service.. fast check-in/check-out process.. delicious breakfast...
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ARIF A.
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9.7
/10
Reviewed 17 week(s) ago
There is a track for jogging and a place to relax.
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Hendri S.
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Leisure
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8.5
/10
Reviewed 21 week(s) ago
Friendly staff Excellent service Clean rooms
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1 people find it helpful
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santi t.
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10.0
/10
Reviewed 23 week(s) ago
I don't know what to say..this hotel is the bestt
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s***i
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10.0
/10
Reviewed 23 week(s) ago
If you go to Berastagi, you will definitely go to this hotel, it's really comfortable... Even though the road to get in is a bit bad, it's still the family's choice.
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