Dear valued guests of Borobudur Amrita Hotel, Thank you very much for your stay and for taking the time to provide your valuable feedback. First, we apologize for the inconvenience caused by the inadequate cleaning of your room and balcony upon your arrival. We are very sorry that you had to clean your room yourself while you were trying to rest and recover from your long journey. This is contrary to our service standards, and we are very disappointed. We have forwarded your suggestions regarding improving daily cleaning to the housekeeping department and have asked for your overall rating. In the future, we will strive to improve the cleaning of your room, especially the balcony, by thoroughly inspecting every nook and cranny of the room. We are very grateful for your positive review and for stating that you were "overall satisfied." We take your feedback seriously and will strive to provide perfect service in all aspects during your next stay. Thank you again for your cooperation in improving our services. We hope to welcome you back again, especially for a stay at our newly renovated hotel. Thank you. Dwipayana Goesprayogo, General Manager, Borobudur Amrita Hotel. Official WhatsApp number: 08***************212. Official phone number: 02*****000
