My Tower Hotel - Surabaya

Explore My Tower Hotel - Surabaya
7.8
Pleasant
From 6,373 reviews
Provided by travelers on
Cleanliness

7.5

Room Comfort

7.7

Meal

7.7

Location

8.0

Service and Facilites

7.7

People often mention about My Tower Hotel - Surabaya
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Bedroom (229)
Ambiance (207)
Bathroom (187)
Staff Friendliness (154)
Hotel Area (149)
Accessibility (128)
Surroundings (119)
Room Space (111)
Check-in/out Time (110)
Distance to City Center (101)
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Traveler Reviews My Tower Hotel - Surabaya

Number of reviews per page
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40
Customer reviews
S***h
icon-origin-TRAVELOKA
5.0
/10
Reviewed 4 day(s) ago
Not recommended. The room, bathroom, sheets, pillowcases, and towels all looked unsanitary (not washed properly). The apartment's surroundings were also dirty. I ended up booking this place because of the good value and the reviews. But the reality was a dud. There were lots of small cockroaches flying around.
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1 people find it helpful
Y***n
icon-origin-TRAVELOKA
7.7
/10
Reviewed 5 day(s) ago
The staff was unfriendly. Check-in had to wait until 2:00 PM to register, unlike most hotels where registration can be done before 2:00 PM, even though the room was still ready. The bed, sheets, mattress, and pillows were extremely dirty. The white color had turned brown, making them unusable.
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1 people find it helpful
Z***n
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Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 1 week(s) ago
Great, highly recommended place.
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1 people find it helpful
Devi y. O.
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Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff was friendly, and the price was very affordable for the facilities and service we received. Thank you, My Tower Hotel.
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F***s
icon-origin-TRAVELOKA
5.4
/10
Reviewed 1 week(s) ago
I booked a room with a coffee maker but was given one that didn't. I was disappointed.
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d***g
icon-origin-TRAVELOKA
7.7
/10
Reviewed 2 week(s) ago
The apartment units were built for hotels, and this is the result. Under 200,000, it fits the budget. Please understand.
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H***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Very comfortable, the receptionist is very fast.
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1 people find it helpful
D***s
icon-Transit
Transit
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The spacious room makes it comfortable, the view from the top floor is beautiful, and the soundproofing in the room makes the atmosphere calm because it is not disturbed by loud noises.
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1 people find it helpful
A***a
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Staycation
icon-origin-TRAVELOKA
7.5
/10
Reviewed 2 week(s) ago
The hotel's atmosphere was gloomy, and the room didn't appear to have been cleaned. There were cigarette butts under the bed, hair on the mattress and a slight musty odor, and peeling on the walls. The curtains were stained with dirt. However, the city view was decent, the hot water worked, the air conditioning was cold, and the atmosphere was peaceful. Hopefully, the apartment management can address these negative criticisms so it can continue to attract more visitors.
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1 people find it helpful
S***n
icon-origin-TRAVELOKA
8.8
/10
Reviewed 3 week(s) ago
The hotel staff is friendly, and it's well worth it. The location is also strategic.
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1 people find it helpful
A***h
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
For a hotel in the city center like this, the price is very affordable, unfortunately for a 1 night stay it's fully booked 😂, it's just difficult to access the lobby, it's a bit inside and the parking lot is closed so it's a bit confusing to get in.
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4 people find it helpful
H***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very steady and very comfortable.
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R***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good
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1 people find it helpful
F***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
If you want to stay here, it's better to choose a hotel, not an apartment.
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4 people find it helpful
Fitri N.
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
Horror hotel, dirty, stuffy, flat pillows, where the white color can be brown pillowcase 😫, the hotel employees are only at the reception, there are only 2 people, looking for the room number can't be found oh my God 😭. Already complained but still no one showed me to find the room, I want to brief the hotel owner, without thinking twice immediately checked out, it was a waste to book 4 rooms at once 🤬
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8 people find it helpful
T***a
icon-origin-TRAVELOKA
5.0
/10
Reviewed 5 week(s) ago
Not at all. It says it's a hotel, but the linens are stained. I can't even bear to sit down with dirty pants. It's unkempt. It's not at all.
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3 people find it helpful
A***a
icon-Transit
Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 6 week(s) ago
Dirty hotel. Dirty rooms, unchanged sheets. Lots of bugs. Stay here just once!
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3 people find it helpful
Verified Traveler
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Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
Not bad for sleeping, cheap price, spacious room.
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1 people find it helpful
c***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 6 week(s) ago
I've stayed here many times, but some of the rooms do lack attention.
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2 people find it helpful
I***n
icon-origin-TRAVELOKA
5.4
/10
Reviewed 7 week(s) ago
The service is not good, the room is not as ordered.
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6 people find it helpful
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