Think twice about booking here, don't believe it if it looks good when you see it on social media.

The room was very comfortable, the staff was friendly, the bathroom was clean, and the water heater worked well.

The hotel is located in an industrial complex but remains comfortable due to the atmosphere, cleanliness, friendliness & proximity to Alfamart, just a short walk and you'll arrive.

Nice place, good service.

According to the application, it is comfortable and reliable.

It was okay, but the only downside was that the hotel didn't pay enough attention to cleanliness. The showerhead was dirty and stained, and the towels were musty. The door handle was broken, which was a bit scary.

There were lots of small animals. The sheets looked like they were stained, and the tables and chairs were all dirty. The towels were also scattered around, as if someone had used them :(

The hotel is clean and the staff is also nice.

Nice and not crowded, rooms are okay.

Clean, comfortable, and very nice. Cold AC.

Don't ever stay here. The yellow pillowcases have small cockroaches. Not recommended at all.

The Wi-Fi is often slow, there is no breakfast & the beds, none of them are double beds.

Very good, might try again. Very good and recommended.

The facilities are not well maintained, it gives the impression of a scary and horror inn. Got the 18th floor, looking for the room number turned out to be out of sequence, the corridor was very quiet, many walls were damaged and moldy so it was even scarier. When I entered the room, it was musty and stuffy. When I saw the mattress it was even worse, the sheets and pillowcases were very shabby so it was very uncomfortable. Room facilities: Got 2 towels, no bath mat, only 1 liquid soap (no other amenities), there was an electric kettle but no glasses or mineral water, there was a TV but it was broken, the cable was also disconnected/broken, the hot water still worked. Public facilities: there is a swimming pool but it is not maintained, there is a restaurant but it has closed several months ago so there are only empty tables, bad wifi that keeps breaking, bad signal even Telkomsel on the 18th floor does not work.

Please improve cleanliness.

The cleanliness was very poor. The sheets, blanket, and towels were stained with unknown stains. There was a lot of trash under the bed, including condom wrappers. In the bathroom, I found a magic tissue wrapper behind the sink mirror. Overall, I hope the cleanliness can be improved.

The hotel staff is very friendly, the rooms are clean, comfortable, and child-friendly. Overall, you won't regret staying at My Tower Hotel Surabaya.

Not recommended. The room, bathroom, sheets, pillowcases, and towels all looked unsanitary (not washed properly). The apartment's surroundings were also dirty. I ended up booking this place because of the good value and the reviews. But the reality was a dud. There were lots of small cockroaches flying around.

The staff was unfriendly. Check-in had to wait until 2:00 PM to register, unlike most hotels where registration can be done before 2:00 PM, even though the room was still ready. The bed, sheets, mattress, and pillows were extremely dirty. The white color had turned brown, making them unusable.

Great, highly recommended place.