Friendly, clean, helpful, comfortable

No towels, food took over 1.5 hours to artuve

Front desk staff were fantastic. They were always ready to help with a smile.

Great service from check-in to check-out!

The staff was phenomenal. They treated us like royalty. Facilities we're great. And the food at KK (on prop restaurant) was fantastic. Highly recommend.

Clean and neat.

Excellent service and pleasant atmosphere.

Excellent proactive staff

The hotel was amazing, the service was top notch.

Breakfast was plentiful and good. The room was comfortable but the bathroom was small. The shower super tight and the vanity super low. The hotel is a bit dated but they keep it clean and comfortable. The restaurant was decent with friendly service.

Very friendly and helpful staff. Only hotel that we found that offered an airport shuttle. Excellent hotel and great value!

Lotsa was very very helpful. It was our 47th anniversary and Lutaa and Ogda were very helpful in making it a pleasant occasion. Also miss Bambi in the dining room was very pleasant and helpful. The food was okay but could use some improvement to be up to the kempinski intl five star standard.

Not great

Lovely well run, maintained and clean property with excellent friendly staff and a most personable GM.. io would strongly recommend as excellent choice in UB

Staff comoetency and excellent customer service. Bed was very comfortable!

On oasis of high level comfort and dining in central, busy Ulaanbatar

had a good time.

No major issues

Excellent service, and communication.We asked for transportation for our late flight into UB and were promptly serviced with a friendly driver from the hotel who was waiting for us. Very friendly and professional staff, always ready to assist and provide info on places. The spa is great with a wonderful masseuse and we used it twice, would have used it more if we had time, great price and service. Breakfast is also good and convenient, and the small coffee shop also has a breakfast option. Location wise, it's about 20-30 min walking to the center, museums, etc. Excellent service overall and would definitely stay again.

Easy check in. Friendly and welcoming reception staff. Spacious twin room, tea/coffee in the room with extras supplied when requested. Bath and shower in bathroom and a loo that did everything but cook the dinner! Good quality bed linen and great comfy pillows. Negative - flex not long enough for the hair dryer to see into a mirror. Needs addressing. Did not eat there but had a take away breakfast from the coffee shop. Presented in a box and was lovely. Near plenty of shops and restaurants. Walkable to key sights. Easy for guides to pick up from.