Breakfast was good variety right across from grocery store

Very convenient location and wonderful staff

Imperial Express offers comfort in the heart of the CBD with numerous places to eat close by.It is affordable with a high end feel.I will definitely stay at the hotel again during my next visit to Kisumu.However, investing in sound proof windows might come in handy due to the hustle and bustle of the central business district.

It would be nice to have a macwave

Nice and clean. Good staff

Breakfast was very good. Conveniently located in town. Staff was excellent.

Clean rooms, friendly staff and 10 minutes away from the airport

Shops were nearby

The room was very clean, and the staff were amazing, starting with the security officer outside. He greeted us on arrival and offered to take our suitcases inside. Three areas of improvement include a larger lobby, adding a bar for those who wish to relax with a drink, and providing parking for the guests.

Clean room, great staff

Room very clean and great staff. I just didn't like the fact they do not have orange juice with breakfast.

They were very helpful, from the greeter at arrival, to the receptionist and the restaurant was great.

Great place

Centrally located in town center

very functional and reasonable

I had to beg for a teabag and sugar in the evening. I was told to go and buy at the supermarket across the hotel. Really???

The staff, including Judith at the Reception, Evans, the chef, and the security team, were exceptionally hospitable and professional, ensuring a delightful stay with freshly prepared meals. The rooms, meticulously maintained by the housekeeping team, are both clean and well-appointed, making them perfect for both business and leisure travelers. Additionally, the soundproof windows provide a serene environment, even for rooms facing the bustling Oginga Odinga Street. I highly recommend this venue to both returning and first-time guests visiting the lakeside city of Kisumu.

Everything is OK

It is a great hotel for business trip or short stay.

Friendly staff and excellent food! Very clean!