The staff was amazing. They were really helpful and went the extra mile to make our stay. The staff at the reception were really caring and nice. Since there was construction work in front of the hotel and the taxis were not able to come close, the reception staff accompanied us to the taxi just to make sure we're safe and made it to the right cab.

Good service overall. Just needs some adjustment on their im

Wxcellent

Staff was friendly, responsive, and professional.

The front desk staff were very helpful as we had early arrival . The busins clad room was very average and work on the floor above all was annoying. The food in restaurant was excellent

Best service

The rooms are spotless and the staff is very friendly and welcoming. I am definitely going back to Best Western Plus

Great area with many things to do around that’s walkable

The staff, servuces were great. The rooms are clean. The property is getting a little older.

Solids BW property

I had a reservation and a room was not available at the time of check-in. I asked if my guest and I could each have a glass of wine for the inconvenience and to have something to drink while waiting for the room. Make a long story short, the hotel staff including the manager on duty did not accommodate the request. Personally, I believe a glass of wine is a reasonable ask for the inconvenience; however, the hotel staff thought differently. The unfortunate thing is the staff kept blowing me off. Simply unacceptable and unprofessional. Outside of this incident, the hotel was decent, overall.

I had a deeply unsettling experience at this hotel. Upon entering our room, we discovered a stranger inside due to a faulty gate partition, which was a major safety concern. When we contacted customer service, it took an unacceptable 40 minutes for them to respond, leaving us feeling neglected and unsafe. The lack of prompt action and poor security measures made our stay extremely uncomfortable. I strongly advise against staying here until they address these critical issues.

I had a deeply unsettling experience at this hotel. Upon entering our room, we discovered a stranger inside due to a faulty gate partition, which was a major safety concern. When we contacted customer service, it took an unacceptable 40 minutes for them to respond, leaving us feeling neglected and unsafe. The lack of prompt action and poor security measures made our stay extremely uncomfortable. I strongly advise against staying here until they address these critical issues.

It was an wonderful stay and staff are very nice stating from reception to gym to Resturant, very welcoming and cooperative and competent staffs to extend any king of support. The only thing is the hotel should be equipped with a color printer for any kind of printout.

All is fine. Only negative point is window isolation, you hear traffic / road work noise a bit.

Been there 3 times and have had no problems

Overall stay was good. Though Rooms are getting dated.

Located on a busy street in Addis. It took a while for everything to quiet down. Rooms are ok but the bathrooms are really small.

I stayed at the Best Western Plus Hotel in Addis Ababa twice in the past six months for business trips, and both stays were excellent. The front desk staff were professional and welcoming — special thanks to Samri and Kidist for their outstanding service. The rooms were clean, comfortable, and well-equipped, making it easy to relax after a long day. The food, both at the restaurant and through room service, were delicious and fairly priced. A special thanks as well to Yerusalem for her fast and friendly service. I highly recommend this hotel for both business and leisure stays.

Overall, everything seems intact and livable except air conditioning performance is weak. Rated moderately acceptable environment about 90% satisfaction.