Friendly staff. I had been traveling for three days with no sleep and they gave me an early check in, which was greatly appreciated. Cleaned the room daily and made my stay a pleasant one. This was the second time I have stayed at this Hotel during my Cuenca visits.

Bad, bad experience.

Clean room

This hotel is nice enough and the bed was comfortable. The room was on the front facing a busy street-noisy. I was assured that I had a room "on this floor" but I had to climb many steps to get to it. Breakfast was down two levels which I could not manage. My pet was accommodated but I did pay extra - which was fine.

Nice and safe, clean.

It was a pleasant experience

Buen servicio y limpio , si volvería .

There was no hot water in the room and noisy at night because very busy street next to the hotel.Room was clean and service ok.Restaurant next to the hotel not very good.Good thing supermarket was almost across the street from the hotel.

Staff walking on noisy floor all night long.

Property was in disrepair and falling apart. Mole on the walls, electricity cables hanging out, furniture was damaged, garbage outside looked like it had been there for days, exercise room was flooded, wood room flooring warped and missing. Restaurant on property closed and tables and chairs out in the hallway. Expedia should remove this property from its listings.

Worst hotel. The room is completely dirty and moisture with no air conditioning or heat. No elevator, Dirty blankets and bathrooms. Food has no taste, had to reserved another room from a different hotel; despite that, the hotel manager refuse to give my money back for the no day stay in the dirty hotel.

Location is great. No heather. The weather was cold (low 50’s).

Staff did not speak english. Far away from old town. Breakfast was not very good. Clean and quiet. Staff was very accomodating.

The staff was really nice since the first day we arrived, great place to stay

The hotel was nice the room was big and clean. I went with my friend she was coming from California she loves cuenca it was her first time . The only thing that was not too good. When we took breakfast it was a couple kind of breads and we asked what kind is each bread and the person who was helping he took with his hands each bread. No gloves and he was cleaning the tables just few minutes before. That surprise my friend and me too. After that everything was good nice and new hotel

Great staff overall. $2 taxi ride to downtown. A home away from home!

The hotel was amazing! Just a beautiful stay. I stayed with my fiancé in the delux suite and it was so worth it! Jacuzzi was incredible! Service was excellent. Didn't really like the breakfast offered but everyone's option is different on that! Overall 5 star stay in Cuenca Ecuador

Nice to rest, good location out of downtown but very near

Habitación limpia, muy ruidoso, sin luz natural en algunas de sus habitaciones, sin secadora o accesorios de aseo, desayuno malo con poca variedad y pan de molde.

Fue bueno pero por momentos me cambiaban los precios, una recepcionista me vendia mas economica y otra mas costoso