Quest Prime Cikarang by ASTON

Explore Quest Prime Cikarang by ASTON
8.6
Very Good
From 1,403 reviews
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Cleanliness

8.8

Room Comfort

8.8

Meal

8.4

Location

8.5

Service and Facilites

8.8

People often mention about Quest Prime Cikarang by ASTON
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Bedroom (41)
Staff Friendliness (40)
Bathroom (37)
Hotel Area (34)
Ambiance (33)
Room Space (32)
Accessibility (27)
Wifi (27)
Taste (27)
Variety (26)
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Traveler Reviews Quest Prime Cikarang by ASTON

Number of reviews per page
20
40
Customer reviews
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wesli P.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Hotel staff Mbak Reka is very friendly.
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Verified Traveler
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8.5
/10
Reviewed 5 week(s) ago
It's fun, but the food isn't very varied. Hopefully, it will expand further in the future.
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Accommodation's Reply
24 Jun 2026
Dear Mr./Mr. G*t, Greetings from Quest Prime Cikarang. Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay and appreciate your feedback regarding the variety of food. This feedback is very important to us and we will take it into consideration to improve and develop our menu in the future. We hope to welcome you back again for an even better experience in the future. Sincerely, The Management
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
My stay here was very memorable, as the service was very friendly and the room was clean. The food was also delicious, but I would recommend adding more variety to the main course, as there are only a few. Thank you.
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Accommodation's Reply
24 Jun 2026
Dear Mr./Ms. D*i, Sincerely yours from Quest Prime Cikarang. Thank you for sharing your stay with us. We are delighted to hear that you had a memorable stay, enjoyed the friendly staff, the cleanliness of your room, and the food we served. Thank you also for your feedback regarding the main courses on our menu. This feedback is invaluable and will be taken into consideration to improve the quality and variety of our menu in the future. We look forward to welcoming you back again for an even better stay. Sincerely, The Management
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E***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 11 week(s) ago
It's fun, there are towels at the pool. There are water refills in the room, and there's plenty of tea, coffee, and other things.
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Accommodation's Reply
24 Jun 2026
Dear Mr./Ms. E*i, This is Chikarankist Plame Hotel. Thank you for sharing your feedback about your stay. We are delighted to hear that you enjoyed the pool, towels, and in-room amenities, including the mineral water, tea, and coffee. Your compliments are a great encouragement to us. We will strive to provide even better service in the future. We hope to welcome you back again. Thank you very much, The Hotel Management Team.
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Y***t
icon-Transit
Transit
icon-origin-TRAVELOKA
6.7
/10
Reviewed 14 week(s) ago
The bedsheets were not fresh, the breakfast variety was lacking for a four-star class, most of the breakfast food was already gone by 8:00 and took a long time to be refilled, and some of the food was even too salty.
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2 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, From Quest Prime Cikarang, thank you for your feedback and comments regarding the quality of our linens, bedding, and meals. This information will be recorded by our hotel team for our improvement efforts. We hope you have an even better experience during your next stay. Thank you, Management.
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b***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 15 week(s) ago
The facilities are really good. The staff are also very friendly.
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Accommodation's Reply
24 Jun 2026
Dear Mr./Ms. B*s, This is a brief message from Quest Prime Cikarang Hotel. Thank you for your positive review. We are delighted to hear that you were satisfied with the hotel facilities and appreciated the friendliness of our staff. Your compliments mean a lot to us and motivate us to continue striving for the best service. We hope to welcome you back to our hotel again. Sincerely, The Management
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Verified Traveler
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
It was really nice staying here.... The staff was friendly, the room was clean, the food had a lot of choices and was delicious, the swimming pool made me feel at home and the price was really worth it.... If I go to Cikarang I will definitely stay here again
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1 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Valued Guest, Quest Prime Cikarang would like to inform you that we appreciate your positive review. We are delighted that you enjoyed your stay with us, from our friendly staff and clean rooms to the delicious food and convenient pool facilities. We hope to welcome you back again when you visit Cikarang. Sincerely, The Management
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Munawar k.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 24 week(s) ago
Highly recommended because all the staff are friendly, all the security is friendly, it's safe and peaceful.
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Accommodation's Reply
24 Jun 2026
Dear Ms. Munawar, This is a brief message from Quest Prime Chikarang Hotel. Thank you for your review and feedback. We are delighted to hear that you felt comfortable, safe, and received friendly service from all our staff, including the security team. Your compliments mean a lot to us and motivate us to continue striving for the best service. We hope to welcome you back to our hotel again. Sincerely, The Management
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J***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 27 week(s) ago
Okay, it's good, nice atmosphere, friendly staff.
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1 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Mr./Ms. J*a, This is a message from Quest Prime Cikarang Hotel. Thank you for your positive review. We are delighted to hear that you enjoyed the comfortable atmosphere of the hotel and the friendly service from our staff. Your feedback is very important to us and motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you back again. Sincerely, The Management Team
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Heri W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 27 week(s) ago
the hotel is clean... the staff are also polite
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Accommodation's Reply
24 Jun 2026
Dear Mr. Heri W., From Quest Prime Chikarang Hotel, Thank you for taking the time to write a review. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the courteous service of our staff. Your compliments encourage us to continue striving to provide the best service. We hope to welcome you back to our hotel again. Sincerely, The Management
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.6
/10
Reviewed 27 week(s) ago
The location is close to AEON Mall and Meikarta. Friendly service and complete facilities.
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1 people find it helpful
Accommodation's Reply
24 Jun 2026
Dear Mr./Mr. G*t., With deepest respect, Quest Prime Cikarang Hotel, Thank you for your positive review. We are delighted to hear that you found our hotel's location near Aeon Mall Cikarang and Meikarta convenient, and that you were satisfied with our friendly service and comprehensive facilities. We look forward to welcoming you back for your next stay. Sincerely, The Management
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Dian A. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 27 week(s) ago
Overall, it's very good. It's just that the bathroom towels are too thin/old. They need to be replaced with thicker, more durable towels. Thank you.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guests, From Quest Prime Chikarang Hotel, Thank you for your feedback and suggestions regarding the improvement of our linen quality, especially our towels. Our hotel team has immediately implemented the necessary improvements and changes, resulting in higher quality towels. Thank you, Management.
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E***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 33 week(s) ago
This is my third time staying here. The hotel is very clean, and the staff is friendly. I was a bit confused when I wanted to have breakfast; it was moved to the lobby and I wasn't informed at check-in. The menu is a bit smaller, unlike before, but it was more extensive and complete.
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2 people find it helpful
Accommodation's Reply
02 Jun 2026
Dear Valued Guest, From Quest Prime Cikarang, thank you for your compliments and suggestions for future hotel improvements. We will update you with more details upon check-in. In addition, we have improved our breakfast menu in terms of variety, presentation, and taste. We hope you will stay with us again and have a memorable experience. Thank you, Management.
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g***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 34 week(s) ago
2nd time staying here, comfortable, quiet, good facilities, friendly staff, fast process, thanks QUEST
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Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. G*a, From Quest Prime Cikarang Hotel, we respectfully thank you for your review and for your trust in choosing us for your second stay. We are delighted to hear that you felt comfortable, relaxed, and satisfied with our facilities, friendly staff, and efficient service. Your compliments motivate us to continue providing the best service. We look forward to welcoming you back for your next stay. Sincerely, The Management Team
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M***o
icon-Transit
Transit
icon-origin-TRAVELOKA
8.4
/10
Reviewed 37 week(s) ago
So-so, I think. Because the access to this hotel through a very bad condition street
1 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear M***o Greetings from Quest Prime Cikarang, Thank you for taking the time to share your feedback. We are glad you chose to stay with us, and we sincerely apologize for any inconvenience caused by the road access to the hotel. We truly appreciate your comments. We hope to have the opportunity to welcome you again and provide a more comfortable experience in the future. Warm Regards Management
Fauzan N.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 37 week(s) ago
It's quite difficult to find food other than hotel food.
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Accommodation's Reply
23 Jun 2026
Dear Mr. Fozan N., This is a brief message from Quest Prime Chikarang Hotel. Thank you for taking the time to provide your review and feedback. We understand the challenges you experienced regarding dining options around the hotel. Your feedback is crucial for us in improving guest comfort and providing information about other dining options around the hotel. We look forward to welcoming you back on your next stay. Sincerely, The Management Team
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S***t
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 38 week(s) ago
Highly recommended for resting
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2 people find it helpful
Accommodation's Reply
23 Jun 2026
Dear Mr./Ms. S*t, This is a message from Quest Prime Cikarang Hotel. We are delighted to hear that our hotel is a comfortable and highly recommended choice. We look forward to welcoming you back on your next stay. Sincerely, The Management
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Muhamad y. I.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 39 week(s) ago
Clean, nice, close to Aeon mall
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Accommodation's Reply
23 Jun 2026
Dear Mr. Muhammad Y.I., This is a brief message from Quest Prime Chikarang Hotel. Thank you for your positive review. We are pleased to hear that you were satisfied with the cleanliness of our hotel and its convenient location near Ian Mall. We hope to welcome you back for your next stay. Sincerely, The Management
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Hendri W.
icon-origin-TRAVELOKA
8.3
/10
Reviewed 39 week(s) ago
So so, nothing special, no kids allow for free breakfast
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Accommodation's Reply
23 Jun 2026
Dear Mr Hendri W Greetings from Quest Prime Cikarang, Thank you for taking the time to share your feedback. We appreciate your comments and apologize if your experience did not fully meet your expectations. Regarding the breakfast policy for children, we understand your concern and value your input as it helps us improve our services. We hope to have the opportunity to welcome you again and provide a better experience in the future. Warm Regards Management
Verified Traveler
icon-origin-TRAVELOKA
9.1
/10
Reviewed 40 week(s) ago
The hotel staff is friendly, the rooms are also comfortable and clean👍
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Accommodation's Reply
23 Jun 2026
Dear Mr./Mr. G*t, From Quest Prime Cikarang, we respectfully thank you for your positive review. We are delighted to hear that you enjoyed your stay and were satisfied with the cleanliness of your room and the friendliness of our staff. Your compliments encourage us to continue striving for the best service. We hope to welcome you back for your next stay. Sincerely, The Management
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Number of reviews per page
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40