Rooms vary from insanely uncomfortable to huge! The junior staff/doormen/porters were excellent, but the male breakfast waiter? Hmmm... Grumpy. It is an "okay" hotel that has air conditioning, but the wifi is far from reliable... Oh!! US$20 for breakfast? Way too expensive. I am struggling to add a lot of positives. It's in a good location!

The room was comfortable although a little small. We did get the budget room, so this was not a surprise. Overall very good. They never had change, so this was a bit annoying, but also common in Ghana.

Centrally located. Nice basic hotel. Room was small and the bed too opened to the hallway

I was upgraded to the loft style which was much bigger than the standard. I enjoyed my stay here. Definitely was close in proximity to everything! I will admit the wifi was the worst part of my trip. I was rarely in my room but when I was it was very spotty. The gym..unfortunately was a disappointment also. I made the best of it.

The care and atte

In today’s world reliable WiFi is essential for urban hotels. Urbano Hotel never managed to supply that in the five days total I have stayed here this month. They have made numerous excuses and promises but never delivered anything other than occasional periods of WiFi coverage. If they could simply master that challenge I could stay here again, but as it has been throughout 2 stays this month, I have to say never again.

The overall experience was excellent. The staff were attentive, friendly, flexible and very friendly. The rooms were clean and well decorate.

Room was clean and all the stuff were friendly and helpful

The staff went out of their ways to help me and they were each very kind, generous and friendly. You showed be proud of the excellent service you provide.

The superior (larger) room was worth the money--a better value than other hotels I've used nearby. Although kitchenette was limited, everything was in good condition, including the bathroom. Staff was helpful carrying bags (there being no lift) to top floor & back.

This was my third stay and I loved it as usual. My room attendant, Retha, was fabulous. What a wonderful young lady. The entire staff was wonderful as I know all of them at this point. My stay was marred by my neighbor smoking in a non smoking hotel. I conveyed this to the front desk, but it persisted. So the first floor of my room was smoky every time I came in from a day out, because electricity is turned off when you leave via their system. After this third visit I was bothered by something that I wasn’t the first two times. It is that the windows are not up to US standards. You can hear everything through these windows, every horn, every syllable of a street conversation, etc. But this hotel is in a great location, near a ton of places to dine, shop for groceries, clothes, street vendors, and night entertainment. I loved the gym as well. I will be back in 6 months.

Small room. Very basic. Seems overpriced.

Tiny room. Visuals outside room not good.

There was a musty, mouldy smell in the room and bathroom (drain). Not sure if it was in the walls or drain or both. The water in the shower didn’t go down the drain either. Just swam and rose up my feet. You are charging a lot of money for that shoebox of a single room I stayed in. At least renovate and make it up to standard. Not okay. Do better.

The room was clean and the staff were very courteous but the room lack basic amenities like iron and ironing board ( even though I requested for one I never got it ) Also the bath towels were very worn out and there was an unpleasant smell in the bathroom .

Clean rooms with good air conditioning and hot water. Rooms very small and could use an iron and full length mirror. The gym was a joke with mostly broken machines, which is why I chose this spot. They accommodated us at another hotel for one night when power outage was extensive. Friendly staff, especially Michael who was very helpful. I felt safe with security always on guard. Great location if you want to mix it up with the locals.

Staff....everyone wad friendly and helpful

The breakfast at the property was great! There are also several places to eat around the hotel. The hotel is pretty clean and I got an upgrade at check in!!

Staff was very friendly...street is very busy...lots to do in the area

Clean room, good location, amazing staff. Room to back of building so it was quiet. No elevators but the staff is ready to assist and bring your bags to you. I stayed in a single room, small and functional, but disappointed there was no kettle. Expedia shows rooms have a kettle. Stayed in a different room as part of a group tour after this stay and it had a kettle. Airport transfer was excellent. My bag took a long time to arrive but the driver waited. Breakfast not included, it was offered to me for $15.00, expensive in my opinion. Good stay overall.