Stayed for 4 days, made a mistake on the booking for the 5th day, they refused to refund the money. Asked him to make another booking he paid because his bags where still in the room. All effort to cancel was not accepted, and they refused to refund the money. It's the first hotel I've seen in 30yrs of travel to threat their guest who stayed in their hotel so harshly.

An excellent hotel. Extremely clean, friendly staff, and an overall very vibrant location adjoined to the conference center. Very well executed in the beautiful city of Kigali.

The airport shuttle was easy to find. The internet stayed fast.

A very clean place

Excellent

High-end hotel with tremendous service from the staff. At only ~$500 for an upgraded executive room for 3 nights, the value is extremely good. I highly recommend them for anyone traveling to Kigali.

Great Stay

Great service overall, very satisfied!

Lovely hotel with many amenities

Amazing location and for the new years was a perfect stay. Amenities in the room a re great

Beautiful

The hotel is very nice. The rroms are big and very clean. Staff is frindly. The italian restaurant is good but the lounge/pub food is awful and service there was bad. The food at the lounge/pub was very overcooked/dry and it took about an hour each time to be ready.

very clean

Good all round

My little boy of five years old enjoyed the pool. He was the only one in the pool and he swam for over 30 minutes.

Der var bogstavelig talt for langt fra a til b. Sengen var ikke optimal. Restauranten blev kun brugt til morgenmad, som ikke var inkluderet. Loungen havde en god menu af mindre, men gode retter, men den blev suspenderet, når der var buffet. Så kunne jeg gå ind på det, de kaldte den “italienske” restaurant. Men det var ikke en italiensk restaurant, da de nogen italienske restauranter kommer gammelost i pizza. Jeg bestiller ikke så tit pizza, men bestilte en, fordi der ifølge menuen skulle være artiskokker i. Men de var udeladt. De holder ikke, hvad de lover. De lovede mig den udtjekning, hvilket de også kke holdt, de lovede mig tur til Genocide memorial, hvilket de ikke holdt. Deres tur til markedet er bondefangeri. Du slipper ikke ud, før du har købt en kjole.

My initial contact with Radisson was for the room rate. I attended a convention and the sponsors negotiated a rate significantly below the advertised rate with directions to email the Radisson for reservations. I emailed Radisson, but did not receive a reply to my reservation request or the reduced rate, although I did receive a welcome email. The Radisson website advertised it offered the lowest rate available, but I booked with hotels.com for a lower rate (but higher than the negotiated rate). During my stay, I videoed a cockroach crawling on the headboard above my pillows that left a stain on the bed. I showed the video to the staff. They apologized, changed the sheets, and gave me a fruit basket. For the most part, the staff was quite professional, except for the discourteous pool staff. Overall, I give this Radisson in Kigali a three star review as my experience with service, cost, and cleanliness did not rise to my expectations for the Radisson brand.

A/c not functioning correctly Room right next to a staff area store room with door/sounds heard throughout.

Great service and cleanliness

It was great especially Abasi was quite friendly check-in and also assisted with sight seeing