Very haphazard room layout. Sprawling building and room numbering makes little sense. Not properly explained at check in, and despite asking for an easy to get to room I had to take two lifts and steps with a heavy case. When I asked for help with my case in checkout I was told ‘we don’t have a bell service’. A technician kindly helped me.

An extremely comfortable night’s sleep. All staff were very helpful and friendly.

The reception was immaculate, staff very helpful and as ever the Van der Valk hotel was suoerb

I wanted to change the date but impossible to find a compromise with the owner, very very strict... so i did not come to the hotel

Amazing stay

Wi-Fi was not working so was moved to another (smaller) room. The surrounding area is still very much a building site.

Must stay! Such a beautiful and historical hotel. Clean and comfortable rooms with high ceilings. Gorgeous grounds, with seating by the water outside. We stayed here while visiting for Tomorrowland and it worked out perfectly. Would definitely stay again and highly recommend! Parking can get confusing with the construction and stuff so make sure to park in the large parking garage and walk over the bridge next to McDonald’s to the main entrance of the hotel.

The hotel let us check in early and extend the check out time, it’s very nice and friendly!

Really nice and clean room. Great service

Nice property with great shuttle service via canal to shops

Lovely hotel on the edge of Mechelen. Shame about the building work opposite which has been going on over a year and looks like it will not be finished anytime soon. Parking is in the nearby multi-storey. Walking distance from town, many places to eat.

Old world charm very nicely updated, stay in the Loft if it's available amazing!

It says nothing on the website to warn guests the hotel is currently in the middle of a building site. We were woken every morning by heavy machinery outside our room. No safe walk into town for anyone with mobility issues. Despite warning of a food allergy, the kitchens ignored this, wiping out 24 hours of our stay. The management remained indifferent to these concerns. Terrible customer service.

Beautiful room with the best shower I’ve ever had. Not best location, staff were great. Overall brilliant

Very rigid staff, poor communication skills, flexibility. They haven't heard of "customer service for NON-locals."

the hotel is good, close the the city with a very nice team members. the bathroom wasn't ideal and the surraonding is full of work (arranging the road and parking).

Nice property I recommend it!

Good location, nice and clean room, and good restaurant with breakfast and dinner options.

Great hotel. Very friendly staff, really nice size rooms and very comfortable. Great restaurant

very unusual to have the washroom and shower open in the room without any privacy and contrary to any sanitary consideration. Never seen this concept at any other hotel visisted