Verified Traveler
7.1
/10
Reviewed 2 day(s) ago
The room's AC wasn't cold, the shower water was small, and the soap didn't come out when pressed. The phone rang but wasn't answered. One used hotel slipper was provided.
Hopefully, there will be improvements in the future.
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Accommodation's Reply
18 Jun 2026
Dear Valued Guest, Thank you very much for taking the time to provide us with your valuable feedback. We sincerely apologize for any inconvenience you experienced during your stay. In particular, we are especially sorry about the issues you mentioned: malfunctioning air conditioning, insufficient water pressure in the bathroom, a broken soap dispenser, weak in-room phone signal, and the lack of slippers. Your valuable feedback is very important to us, and we have forwarded it to the relevant departments for immediate review and action to prevent such issues from recurring. We hope your next stay at Palembang Hotel will be even more pleasant. Thank you again, The Palembang Hotel Management Team
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