The hotel staff were amazing. So kind and helpful. The place is beautiful and well kept. Breakfast had fresh fruit, great coffee, eggs and different types of bread each day we were there. The shuttle service was super convenient and the driver was extremely friendly. When I come back to Quito this will be my first choice.

Courteous and helpful staff. Staff does not speak English, however. This was not a problem for us since we could speak a little Spanish and could rely on Google translate. Staff was especially kind and pleasant.

The location of this hotel was perfect for all the exploring we did in Quito. Miriam was so helpful, organizing transportation to and from the airport and giving a full description of the walking sites near by. The breakfast was really tasty and made for a great start to our day.

The Hotel Basilica is great! It’s in an old and well-preserved building with courtyards, comfortable public spaces and lots of plants and art. It’s only a few minutes walk from all of the main sights of colonial Quito. The best part of Hotel Basilica is the staff. From beginning to end, we were greeted by name, given advice on places to go and treated like family members. Gracias Hotel Basilica!

Room was lovely and clean and had a very large bathroom as well. Very well appointed in keeping with the theme of a Basilica . Felt slightly unsafe walking at nights in the area but taxis easily available and very reasonable

Lots of difficulty here. The room was nice, though no exterior windows. You have to check in before midnight, and the host locks you in from 9:00 PM to 6:30 AM each night (yes, really) due to what she described as dangerous streets. On our 10:30 check in, after almost 12 hours of travel, she fought vociferously with us because we asked to remain on the sidewalk for five minutes to smoke a cigarrete. Her helpers, two young Quechua girls, were fantastic and friendly, though we felt sorry that they had to work for the older lady. We left unceremoniuly the next day, staying only one night of the six we paid in advance for, with the host claiming ignorance on refund policy. It was all a costly mistake.

I personally don't like the idea that you have to leave your key with the front desk when you leave the building. Nor do I like that I had to get someone to buzz me out when I left. The room we had didn't have any window to outside. The door to our room was window for the top half. This required a curtain to be closed between the door and the room. Otherwise anyone going down the hall had a clear view of what was in the room. The location was good for exploring Old Town Quito. It is a very old building with decor that is really complimentary to the style. We arranged to be picked up at the airport and were pleased with that service. The taxi they arranged to take us back to the airport arrived on time.

Excellent service, friendly staff. Great location and beautiful hotel.

I stayed for 2 nights and had a great stay. The hotel was very clean and the staff was vey helpful. I had the added benefit of being there for Carnival, and the hotel was right in the middle of the action.

Great hospitality, clean and interesting rooms. Beautiful lobby don’t forget to go to the top for views.

Clean room, spacious bathroom and great location but the best thing by far are the owners and the people that work there. They were so kind, nice and helpful, often thinking of things before I could. Definitely recommend to anyone visiting Quito. Lovely city, even lovelier people.

The hostess Miriam was amazing. While she doeant speak English, she used a translating app to explain everything and even show surrounding attractions.

Didnt enjoy the lack of windows in the room and the padlock on outside of room door.

Delicious food. Wonderful people. Beautiful rooms. Amazing location. So so helpful staff and owner. Honestly I cannot say anything but praise for this entire stay. I would go back for sure.

The hotel is in a brilliant central location in the old town just down the hill from the basilica. All the main city sites are easily walkable. The hotel is full of character & very quaint. The service is excellent & the staff go out of their way to help you. Free coffee & tea & water in reception too.

Staff Oswaldo (driver), Estafonia & Susan were all great and helpful. Very clean room. Not much variety on breakfast options & as per owner "No Mas!" screaming at the staff not to give anything to paying guest - only maximum of 2 cups of coffee per person & not being offered exactly on the 9 o'clock dot (end of breakfast time). Embarrassing situation for pleasant/helpful staff working at the hotel of informing that she can't give anymore coffee. Our driver Oswaldo was very accommodating and pleasant. Overall - working staff are great and room is comfortable & clean but not a good experience on how the owner deals with her staff in front of the paying guests.

This is a beautiful hotel that is spotless. The environment is amazing, but the people who attend to you are even more so. From the moment I was picked up from the airport until I was driven back, I experienced the greatest of hospitality and care. Everyone is so informed about the city and country which assisted greatly in planning excursions. I loved this experience and all the people that cared for me and made me feel at home.

Great location, character and staff

Clean room. Incredible staff. Great breakfast. In the centre of ‘old’ Quito and minutes away from Plaza Grande which is rich in history and people.

A hidden gem in the very heart of the historic district. An old Spanish colonial house with an open courtyard. Walk 5min to the Basilica and the Plaza Grande. Lots of good restaurants around too. Full of green plants lovingly cared for (even polishing the leaves) by the staff. Mariam and her staff were super friendly and looked after me really well. It was truly a pleasure to stay there and I look forward to another visit.