Great Hotel and Staff with a nice beach. 20 minute drive from Sayulita

This is a gorgeous resort with lovely service. Everyone very kind and helpful. I loved walking around and hearing all the amazing birds. Our room was spacious and very nice. Gorgeous grounds, too! The restaurants were good but not amazing - they are serving a lot of people. We enjoyed the poolside food (poke, ceviche, cheap nojitos!). The breakfast buffet was okay - liked the quesadilla station and the fresh fruit, and the pastries were good. But it was frenetic and crazy (go early!) and there were lots of children. This was spring break/Semana Santa so maybe that accounts for it. The adults-only pool was an oasis of calm!! Restaurants - Mezquite was pretty good and beachside, which is nice. Codex was excellent! Really enjoyed that meal. Inventive and yummy.

Everything was great in the hotel except for the prices of food and drinks that is completely abuse the visitors. For example, A two scone ice cream is $17. Latte $9. It feels like they really take advantage of the visitors by these inflated price all over the property.

The resort and food was amazing but what was even more amazing are the staff. What genuine service friendly staff. And not just one or two but all. I cant give enough rave reviews of everything. Beach is outstanding. There is nothing I would change

rooms are spotless and the staff

Everything was wonderful. The breakfast buffet was superb.

Great kid friendly resort and accommodating staff!

The hotel is amazing, the decor

Staff was super attentive and helpful, the food was very good and the room was clean everything was amazing

Spotless room, great service.

Entire property was spotless. Staff was very helpful. Beautiful weather

Avoid at any cost. I would never be back here. Worst customer service I ever experienced. Also the restaurant food is very average but prices are super high.

This is a beautiful resort clearly aimed at high-end, luxury travelers who aren’t concerned about prices. Food and drinks are very expensive (e.g., ~$25 USD for a small quesadilla, ~$30 for dessert and a cappuccino) not including the tip of course. We got a great room rate, but extra costs added up quickly. The hotel shuttle was $200 USD when taxis or Uber were much cheaper and perfectly fine. Our concierge, Roger, said he didn’t have experience with the place we wanted to visit but still strongly pushed hotel transportation and discouraged taxis/Uber in a way that felt fear-based rather than informative. Our room in Punta Mita was extremely humid — the sheets felt damp and even the lamp had condensation. We were told it would be taken care of, but the room stayed humid the entire stay. On the positive side, the pool staff were excellent and very attentive, and Codex is a must-visit restaurant even if you’re not staying at the hotel. Overall: a gorgeous property, but truly designed for the very wealthy. Even with a good room rate, it may not feel like good value once you’re there.

We didn’t have connecting rooms. Never booking with hotels.com ever again.

The property was peaceful , well thought out

Wonderful facility, professional, kind and helpful staff, pretty much a 5 star experience, except for very expensive dining options. When I say expensive, not just London or NYC expensive, but like Monaco or Singapore expensive. Otherwise, not a single complaint.

Staff

Room was great. Staff lovely. Beach very nice!

Staff was great! Very friendly and attentive

Excellent visit, all super nice and very clean