I wanted to cut the cake, borrow a cake knife from the hotel, but it wasn't allowed, okay I understand the fear of being used for bad things, so I asked the hotel staff to bring the cake knife to the room, then cut the cake, then the knife was brought back by the hotel staff, but it was still not allowed, so I had to bring the cake downstairs to cut it, then I brought it back to the room 😄 This is the first time I've experienced something like that, because usually at least the hotel staff comes to the room to cut the cake and then the knife is brought back

Very recommended when visiting Bengkulu, there will be nothing else like Mercure.

Whenever I have a business trip to Bengkulu, I must stay in this hotel. The rooms are comfortable and clean. 👍

Clean rooms and delicious breakfast.

It's all good, the room and the hotel itself. Nice food taste.

The hotel was comfortable, but the check-in time was supposed to be 2:00, and the room was ready at 3:00, and another room wasn't ready until after 4:00. I was disappointed that there was no compensation for late check-ins of 1 and 2 hours.

Unfortunately, there is a lack of provision of toothbrushes, lotion and hotel slippers.

The staff were very helpful and friendly.

The hotel staff is friendly, the environment is clean and serene.

At first, there was a bit of missed communication, but luckily there was the manager on duty, Mas Arnaz, who helped.

A top choice for a vacation in Bengkulu. Thank God, I got a free upgrade to a Suite Room when I checked in yesterday. Thank you.

Asked for a non-smoking room but was given a smoking one. I rented 4 rooms and had toddlers and babies coming home coughing. There's a Bika Coffee in front of the playground which is a smoking area so the AC also gets into the play area. The smell of cigarettes is everywhere, the room smells of cigarettes, and the playground smells of cigarettes. This hotel is really happy to pamper smokers.

Highly recommended and great

Ok and steady, highly recommended

Thank you.. always satisfied and pleasant💕😍

friendly staff, best hotel in Bengkulu

Comfortable and good service

It was nice to be able to take a break while traveling in Bengkulu

Everything is good. The food lacks variety.

I have no experience because I ordered the wrong room, so I didn't use the room.