Andres
Friends and Family Family
6.0
/10
Reviewed 13 week(s) ago
Hotels.com verified review
Hotel staff is very kind, attentive and proactive. We arrived on the most warm days of July, almost 30°C, our room had no A/C and it was really really hot, went back down and we were given a new room with A/C, at least that was what we thought, it was more like a ventilator, temperature going out was on the cold side but there was barely any flow coming out. The next day went back and complained, they told they were going to check the A/C. We came back at the end of the afternoon but the temperature was the same, again a third room was given to us, this one was fresher, European temperature standards that are an oven compared to the US. On the third day we arrived late in the evening to find our room wasn't cleaned. Went back again to the lobby and they apologized and said the could give us clean towels but that was it. KUDOS for the lobby staff, they really made there best effort to find a solution for us. Breakfast was good, the same the three days but plenty in quantity. The carpet in the last room was really dirty and it had an awkward smell.
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