The spa including the indoor pool & sauna needed to be pre-booked which was a little bit inconvenient. The hotel itself is beautiful and really big. A short walk away from the beach and far enough to drown our the noise from the main strip. Housekeeping could have been better, the room was refreshed minimally and wasn't a full housekeeping service, just a turndown service and towel change. We had the half board which was great but only few veg options and soft drinks were not included. Overall a lovely hotel and enjoyable stay- lovely designed hotel.

We had a lovely stay at the hotel and would highly recommend it. Although the area has a strong German influence, the hotel is positioned perfectly — close enough to enjoy it if you want to, yet far enough away to avoid it if preferred.

Great place to stay!!! It was wrap!

Very nice

Great hotel and food options! The area can get loud with party goers but it’s close to the beach and airport. Easy bus access to Palma. Staff are welcoming, nice and always helpful. Great hotel amenities!

Excellent all round!

Reception was very helpful, as Expedia somehow let me booked a room for my family of four but the hotel only allowed 3 people in one room. Receptionist helped me solved the issue without me paying any extras and allowed us to stayed in one room.

Clean room, nice staff, wifi worked well and food at breakfast was amazing. We stayed for two weeks in May.

Amazing property and staff. We really enjoyed our time here. The breakfast was amazing and both indoor and outdoor pools were stunning. Our rooms were sparkly clean too! Highly recommend

Top!

Spa

Staff were rude at times. I had to upgrade to fit our family in the room and the whole stay, they kept telling me the room was for 3 x people only, even to the point of housekeeping coming back to remove the extra bed they had just put up! Our room number was neither on any breakfast sheets so were always questioned if we had paid for it or not. No information on how to try the kids club. Spa staff were rude, wouldn’t even let the kids wear goggles to swim in the pool. Not a 5* experience. The hotel itself is nice and very well done.

The breakfast was okay. Plenty of amenities to engage with. The style and aesthetic is astonishing! Not all rooms are built the same, was a bit annoyed that we got a room with a shower window that reveals everything in the bathroom from the bedroom. Other than that, it is one of my favourite staycations. Great location -you have everything you need!

Nice stay. Employees try to give everyone a nice stay.

Generally a good quality hotel worth staying at for a short break. It’s worth noting that the recent merger between the two prior separate hotels causes issues. In fact, the hotel has a bit of a split personality. Make sure to stay in the sea side suites building if you want the better service. Staffing remains an issue with breakfast and dinner service quite poor at times. Food quality was ok. Nothing special. Definitely not 5 stars. Also, be aware that the local neighbourhood is a party zone filled with low end bars and night spots which is not nice at all for families.

Great stay. Enjoyed my time there

Clean, well maintained, with all servives and offerings you look for in a resort.

The hotel was absolutely beautiful. From the room, to the staff and the aesthetics of the hotel! It felt so luxurious! The views were amazing too and the hotel location is only a few minute walk from the beach, would deffo reccommend staying here!

Overall the hotel is beautiful and the staff are friendly and work hard to make your stay enjoyable. Also the breakfast is great. However, a major downside if that rooms have very little soundproofing so you can hear everything from other rooms, which in our case also included hearing the couple above us having sex (our child was thankfully asleep at this point). Also having a meal in the hotel (apart from breakfast which was included) is ridiculously overpriced. €120 for two adults and a child (drinks not included). The food was delicious but portions very small. Finally the hotel is in the horrible German party area. So while I appreciate the lovely staff, I wouldn’t go back.

Stayed for 4 nights with family and overall it was lovely and probably the most aesthetic hotel I’ve ever stayed at! We opted for half board- lovely breakfast every morning with plenty to choose from, but dinner can be a hit or miss (especially with dietary requirements of halal- never the less we were looked after and was specially prepared a lovely tofu dish which was really kind). The coffees are amazing too! Location is great- only 5 mins from the airport and around 15 minutes from the old town and a couple minute walk from the beach. Also all staff were incredibly helpful and friendly- So in regards to that, it was great. However, there are a few important aspects to raise which did cause a slight dent in our stay. Firstly, you only get drinks (even water) included for breakfast, not dinner- we had to pay almost €6 for a bottle of water! Also, only 1 bottle of water a day is provided in rooms, which isn’t enough - I think it is important for the hotel to promote hydration. We stayed in a standard room, and here the walls are really thin (could hear next door coughing and their tv) - the shower leaks too and floods the bathroom slightly. I would recommend to try and upgrade to a suite if possible because it seems to have more benefits. The hotel building is split into 2- 1 side for all standard rooms, and 1 for all junior suites - I am frustrated that I was not informed that in the junior suite building there are more seating spaces, restaurants and another spa…