ACES Hotel Kuala Lumpur

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Overall Ratings & Reviews ACES Hotel Kuala Lumpur

Traveloka (343)
Other sources (46)
8.9
Very Good
From 343 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

8.9

Meal

8.6

Location

9.2

Service and Facilites

8.8

People often mention about ACES Hotel Kuala Lumpur
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Room Space (68)
Distance to City Center (65)
Surroundings (65)
Staff Friendliness (65)
Accessibility (64)
Bedroom (62)
Bathroom (55)
Ambiance (54)
Wifi (53)
Hotel Area (47)
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Traveler Reviews ACES Hotel Kuala Lumpur

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Customer reviews
W***d
icon-Medical
Medical
icon-origin-TRAVELOKA
8.8
/10
Reviewed 1 week(s) ago
There was an Indian female receptionist who was very friendly and helpful at check-in and when I asked to change rooms to be closer to each other for two rooms.
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Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted to hear that our receptionist made a positive impression during your stay and that she was friendly and helpful throughout your check-in process. We are especially pleased to know that she was able to assist with your request to have the two rooms closer to each other, helping to make your stay more convenient and comfortable. Your kind words will certainly be shared with our team as encouragement to continue delivering warm and attentive service. We truly appreciate your feedback and look forward to welcoming you back for another pleasant stay. Warm regards, Management Team ACES Hotel Kuala Lumpur
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
The hotel staff was friendly and responsive. Check-in and check-out were quick and straightforward. The rooms were always kept tidy. Overall, everything was fine. I'll definitely be back again, as long as the prices don't go up, hehehe.
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Accommodation's Reply
30 May 2026
Dear Valued Guest, Thank you for sharing your kind feedback with us. We are delighted to hear that you found our staff friendly and responsive, and that your check-in and check-out experience was quick and seamless. It is also wonderful to know that you appreciated the cleanliness and tidiness of our rooms. We truly appreciate your continued support and are especially happy to hear that you plan to return. We will certainly do our best to continue providing great value and a comfortable stay for all our guests. We look forward to welcoming you back again soon — hopefully with prices that still make you smile! 😊 Warm regards, Management Team ACES Hotel Kuala Lumpur
S***i
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 week(s) ago
The hotel is quite nice and reasonably priced, close to Petaling Street, Pasar Seni, and plenty of dining options. However, the lobby is quite far away, requiring stairs, and not suitable for children or the disabled. It's a real hassle.
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Accommodation's Reply
28 May 2026
Dear Valued Guest, Thank you for taking the time to share your feedback with us. We are pleased to know that you found the hotel nice, reasonably priced, and conveniently located near popular attractions and dining options. At the same time, we sincerely apologize for the inconvenience caused regarding the lobby access. We understand your concerns about the stairs and accessibility, especially for families with children and guests with mobility challenges. Your feedback is valuable to us, and we will certainly take it into consideration as we continuously look for ways to improve our guest experience. We appreciate your comments and hope to have the opportunity to welcome you again for a better stay in the future. Warm regards, Management Team ACES Hotel Kuala Lumpur
h***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Comfy and clean. The staff are friendly and responsive. Near 7-Eleven, fast food, and many food options. The security guard is nice and responsive, making it feel very safe.
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Accommodation's Reply
24 May 2026
Dear Valued Guest, Thank you for sharing your wonderful feedback with us. We are delighted to hear that you found the hotel comfortable and clean, and that our friendly and responsive team made your stay enjoyable. We are also pleased that you appreciated our convenient location with many nearby dining options, as well as the attentiveness of our security team in ensuring a safe and comfortable environment for our guests. Your kind words truly motivate us, and we look forward to welcoming you back for another pleasant stay at ANSA Hotel Kuala Lumpur. Warm regards, The Management ACES Hotel Kuala Lumpur
Fanny B.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
Good enough stay, room was clean and hot water running.
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Accommodation's Reply
26 May 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
auliya p. a.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Staying at Aces Hotel is very exciting because just a short walk away we are already at Petaling Street.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
h***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Clean room, nice staff. The price is cheap for this clean room, nice bed, cool aircon. Recommended
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Accommodation's Reply
23 May 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
T***A
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
The male hotel staff were unfriendly, but the female staff were friendly. The hotel is right across from Petaling Street, making it very accessible.
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1 people find it helpful
Accommodation's Reply
23 May 2026
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize that your experience did not meet your expectations. We take guest feedback very seriously and regret that we fell short of our usual standards during your visit. Your concerns are important to us, and we will address them with our team to ensure necessary improvements are made. Delivering exceptional service is our top priority, and it’s clear we did not achieve that on this occasion. Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with the level of service you deserve. Best Wishes General Manager Aces Kuala Lumpur
D***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The location is quite strategic, but the hotel staff on duty on Wednesday, June 13, 2026, on the 11:45 PM shift were extremely unfriendly. Every time we asked for help, they always grumbled, and even when other customers asked for help, they grumbled after helping. There were also no toothbrushes in the room (amenities were incomplete).
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Accommodation's Reply
23 May 2026
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize that your experience did not meet your expectations. We take guest feedback very seriously and regret that we fell short of our usual standards during your visit. Your concerns are important to us, and we will address them with our team to ensure necessary improvements are made. Delivering exceptional service is our top priority, and it’s clear we did not achieve that on this occasion. Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with the level of service you deserve. Best Wishes General Manager Aces Kuala Lumpur
W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Strategic location near several busy centers such as Petaling Street and Central Market, also close to Pasar Seni Station for those who want to use Rapid KL, spacious and comfortable rooms, friendly and polite staff, very easy check in/out process, recommended for those who want to explore Kuala Lumpur on foot or using public transportation.
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1 people find it helpful
Accommodation's Reply
10 May 2026
Dear Valued Guest, Thank you for your wonderful review and recommendation. We are delighted to know that you enjoyed our strategic location, comfortable rooms, and the friendly service provided by our team. It is also great to hear that the easy check-in and check-out process made your stay even more pleasant. We truly appreciate your kind feedback and are happy that our location near Petaling Street, Central Market, and Pasar Seni Station made it convenient for you to explore Kuala Lumpur. We look forward to welcoming you again for another enjoyable stay in the future. Best Regards, General Manager Aces Kuala Lumpur
P***s
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
For that price, it's totally worth it! If you want to go to Genting, you can just walk to the shuttle. It's also close to KLCC by LRT.
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1 people find it helpful
Accommodation's Reply
24 Apr 2026
Dear Valued Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
R***y
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Nice hotel but not very nice environment
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Accommodation's Reply
18 Apr 2026
Dear Guest, Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize that your experience did not meet your expectations. We take guest feedback very seriously and regret that we fell short of our usual standards during your visit. Your concerns are important to us, and we will address them with our team to ensure necessary improvements are made. Delivering exceptional service is our top priority, and it’s clear we did not achieve that on this occasion. Thank you again for bringing this to our attention. We truly hope to have the opportunity to welcome you back in the future and provide you with the level of service you deserve. Best Wishes General Manager Aces Kuala Lumpur
Dian M. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 9 week(s) ago
I like staying here, it's close to Book Xces, Petaling Street and good photo spots.. the place to eat at Howcow Copitiam is also close 🥰🥰🥰
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2 people find it helpful
Accommodation's Reply
09 Apr 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
r***i
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
I didn't choose the wrong hotel, I will come back to Aces Hotel again.
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
T***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 9 week(s) ago
Close to the market area and nice for walking around
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Accommodation's Reply
09 Apr 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
F***a
icon-Medical
Medical
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
Thank you Aces Hotel, I really enjoyed staying here, it's clean, comfortable, strategic location, I really like it. Will be back soon, God willing.
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Accommodation's Reply
09 Apr 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
r***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 9 week(s) ago
You must try staying here, I swear it's that comfortable, but it's a bit difficult to find the entrance if you arrive at night, the room is big, the atmosphere is calm, the location is right across from Petaling Chinatown
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1 people find it helpful
Accommodation's Reply
10 Apr 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
ardi n.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
Good hotel, near food center and art market. Good access from MRT
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Accommodation's Reply
05 Apr 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
a***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The hotel staff was very friendly and spoke Indonesian, making check-in easy. There was a hot and cold water dispenser available for unlimited refills, and an iron was also available for those who needed to straighten their clothes. The rooms were also clean. Recommended for tourists looking to stay overnight.
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Accommodation's Reply
29 Mar 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes, General Manager Aces Kuala Lumpur
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resa n. f.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 13 week(s) ago
If you are coming for jastip, it's a good place to stay. So affordable, the room was clean.
2 people find it helpful
Accommodation's Reply
14 Mar 2026
Dear Guest, Thank you so much for your kind review! We’re delighted to hear that you had such a wonderful experience during your stay with us. It truly means a lot to know that our efforts helped make your time here enjoyable. We sincerely appreciate your thoughtful words and would be honoured to welcome you back whenever your travels bring you to Kuala Lumpur. Thank you for choosing us, and we look forward to welcoming you again in the future! Best Wishes General Manager Aces Kuala Lumpur
Number of reviews per page
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