Rosemary
Friends and Family with Friends
6.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
Communication was very frustrating as despite messaging via Hotels.com (once it had been booked - 3 months before our stay)and then later by a bit of detective work emailing directly. This was just to get details i.e. postcode, info re local places to eat etc, the first communication was at 5.45pm on the day of check in i.e. after the check in time of 2pm. Only then did we have the postcode for the Satnav. Overall it was very cosy and well appointed and presented BUT the toilet, although I accept it was clean, looked disgusting due to extensive brown/orange staining from the water. The shower needed a thorough clean or even a new shower tray and retiling. The steps on the wooden stairs were so narrow that they are dangerous and possibly not safe for children or those less confident on their feet. This was not anticipated and was an inconvenience for one of our guests (aged nearly 78). From the description it was not obvious that there was an upstairs bedroom and the bathroom is on the ground floor. Looking back at the photos I can see a reflection of a stair case in a mirror. Very quiet and peaceful location surrounded by beautiful countryside.
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