AP
Ayu P. I.
Leisure
8.5
/10
Reviewed 16 hour(s) ago
The hotel staff is friendly and very helpful.
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Regantris Hotel Surabaya
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Overall Ratings & Reviews Regantris Hotel Surabaya
Traveloka (5,357)
8.6
Very Good
From 5,357 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.6
Meal
8.2
Location
8.7
Service and Facilites
8.6
People often mention about Regantris Hotel Surabaya
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Distance to City Center (67)
Staff Friendliness (67)
Bedroom (64)
Bathroom (58)
Accessibility (51)
Hotel Area (51)
Ambiance (50)
Room Space (50)
Check-in/out Time (42)
Surroundings (39)
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Traveler Reviews Regantris Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
Verified Traveler
Business
10.0
/10
Reviewed 4 day(s) ago
I often stay here because it's close to the office when I'm visiting. I've only tried the S-type room, but perhaps they could add a longer shower so it's not so close to the bathroom wall. The service is good, and the room is clean.
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AS
Agus S.
Staycation
9.1
/10
Reviewed 7 day(s) ago
The staff is friendly, there is a snack bar and the location is convenient and close to the city center.
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Accommodation's Reply
05 Aug 2026
Dear Mr. Agus S., Greetings from Regantris Surabaya Hotel. Thank you for taking the time to write a review about your stay. We are delighted to hear that you had a memorable time at Regantris Surabaya. Thank you again for being our guest, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)
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B***i
Business
8.5
/10
Reviewed 1 week(s) ago
Overall is good, just for waiting to reach the room while arrived in the morning need suit place to wait. Thanks
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Accommodation's Reply
05 Aug 2026
Dear Budi Haryono,
Hello from Regantris Surabaya,
Thank you for taking the time to share a review of your stay with us. We are delighted to hear that you had a memorable experience at Regantris Surabaya. Once again, thank you for being our guest. We look forward to welcoming you back to Regantris Surabaya on your next visit.
Warm regards,
Fajar Putra
Cluster Front Office Manager
N***l
Staycation
10.0
/10
Reviewed 2 week(s) ago
The room is clean and comfortable, the food from room service is also delicious and affordable, the service is good.
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Accommodation's Reply
05 Aug 2026
Dear Ms. Nurul Fitriya Maharani, Greetings from Regantris Surabaya. Thank you for taking the time to write a review of your stay. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for being our guest. We hope to welcome you back to Regantris Surabaya on your next visit. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)
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Verified Traveler
9.4
/10
Reviewed 2 week(s) ago
Friendly staff, clean and comfortable rooms, close to everywhere.
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1 people find it helpful
Accommodation's Reply
28 Jul 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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f***a
Leisure
9.4
/10
Reviewed 3 week(s) ago
The hotel is strategic because it is close to the West or Central, comfortable and the staff are all fast, the best.
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Accommodation's Reply
22 Jul 2026
Dear Ms. Fionna Fabiola Adristi, Greetings from Regantris Hotel Surabaya. Thank you for taking the time to write a review about your stay. We are delighted to hear that you had a memorable time at Regantris Surabaya. Thank you again for being our guest. We hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)
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W***d
Business
8.5
/10
Reviewed 3 week(s) ago
It's okay to stay overnight at this hotel.
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Accommodation's Reply
22 Jul 2026
Dear Mr. Wahid Hashim, Greetings from Regantris Surabaya. Thank you for taking the time to share your stay review with us. We are delighted to hear that you had a memorable time at Regantris Surabaya. Thank you again for being our guest. We hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajar Putra, Front Office Manager (Hotel Group)
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S***i
8.5
/10
Reviewed 4 week(s) ago
It is very comfortable to stay here, close to the city center, close to everywhere.
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1 people find it helpful
Accommodation's Reply
22 Jul 2026
Dear Mr. Supardi Sahabu, Greetings from Regantris Surabaya. Thank you for taking the time to share your stay review with us. We are delighted to hear that you had a memorable time at Regantris Surabaya. Thank you again for being our guest, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager, Regantris Surabaya Group.
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Y***a
8.5
/10
Reviewed 6 week(s) ago
The hotel staff was friendly, but the room was a bit dirty. Parking was limited, so cars were parked at the side of the road. There wasn't a smart TV yet.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. We are currently upgrading all our TVs to the latest smart TVs. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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A***d
10.0
/10
Reviewed 7 week(s) ago
Very satisfying stay here, overall good.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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K***a
Business
8.8
/10
Reviewed 7 week(s) ago
Nice city view, friendly staff.
1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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A***a
9.4
/10
Reviewed 7 week(s) ago
All in all, the atmosphere, cleanliness, and good employees are really good.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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A***d
10.0
/10
Reviewed 8 week(s) ago
Two stays here never disappoint.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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j***p
9.1
/10
Reviewed 8 week(s) ago
Good hotel, good service, clean room.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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T***a
Medical
8.5
/10
Reviewed 8 week(s) ago
The hotel staff was very friendly. There was a welcome drink too. The room was clean. They also provided four pillows. The bathroom was also clean. Unfortunately, there was only one. The door was a bit noisy when someone else entered the room. Otherwise, everything was fine.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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A***d
10.0
/10
Reviewed 9 week(s) ago
Comfortable to stay, plus the breakfast is recommended.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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W***a
8.5
/10
Reviewed 9 week(s) ago
The hotel location is strategic and close to the city center.
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Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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F***y
6.8
/10
Reviewed 11 week(s) ago
The parking attendant was very friendly, really helping us park and carry our luggage. The receptionist was also very helpful. We were very comfortable in the lobby because it was very clean and fragrant. But when we got to the room, we were shocked. The walls were full of stains, the mattress was dusty, the AC was not cold. Is this the quality of Regantris? We've been to the Royal Regantris, for a similar price, but the quality was completely different from this. Please improve, because I see so far there are no bad reviews, meaning this is probably just my bad luck because I got a room that was poorly maintained.
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1 people find it helpful
Accommodation's Reply
08 Jun 2026
Dear Mr. Fahmi, This is a message from Regantris Hotel Surabaya. Thank you for taking the time to share your review of your stay with us. We apologize for any inconvenience you may have experienced. This is an internal adjustment that allows us to continue striving to improve our services for all our guests. We hope to welcome you back to Regantris Hotel Surabaya on your next stay. Sincerely, Fajar Putra, Front Office Manager
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M***d
9.7
/10
Reviewed 11 week(s) ago
Best, friendly service and calm atmosphere.
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Accommodation's Reply
08 Jun 2026
Dear Valued Guest, Regantris Hotel Surabaya would like to inform you that we appreciate you taking the time to write a review about your stay with us. We are delighted that you had a memorable time at Regantris Surabaya. Thank you again for choosing our hotel, and we hope to welcome you back to Regantris Surabaya in the future. Sincerely, Fajr Putra, Front Office Manager (Hotel Group)
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