Dear Krisna, Sincerely yours, from fim by Zigna Hotels! Thank you for taking the time to share your stay experience with us. We are delighted to hear that you were satisfied with the comfort of your room, its cleanliness, the cool air conditioning, the Android TV, and the shower with good hot water and pressure. However, we apologize that the breakfast experience did not meet your expectations, particularly regarding the variety and taste of the food. This feedback is important for us to evaluate with the relevant team so that we can continuously improve the quality and variety of our breakfast. We greatly appreciate your comments and hope to welcome you back to fim by Zigna Hotels again for an even more satisfying stay and dining experience. Sincerely, *Gusti Muchlis* General Manager, *fim by Zigna - Beyond The Stay!* Hotels

Dear Mr./Ms. P*a, Greetings from fim by Zigna Hotels! Thank you for your positive rating and review. We are delighted to hear that you enjoyed your stay. From the friendliness and responsiveness of our staff to the comfort of the quiet and relaxing rooms, we are pleased to know that fim by Zigna is the right choice for your restful and quality accommodation. Your compliments motivate our entire team to strive for the best service and create memorable stay experiences. We hope your next visit will create more special moments with us again. 🥰 Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond the Stay!

Dear Mr./Ms. N*a, Greetings from fim by Zigna Hotel! Thank you for taking the time to share your family's experience at fim by Zigna. We are delighted to hear that you enjoyed the friendliness of our staff, the hotel's location, and the cleanliness of the pool, which you and your family were able to enjoy. We also appreciate your feedback regarding the quality of the food and the need for life jackets for children. This feedback will be considered and evaluated by our team to further improve the quality of our food and the comfort of our family recreation facilities. Thank you for choosing fim by Zigna as your vacation destination. We hope to welcome you and your family back again for an even better experience on your next visit. Sincerely, *Gusti Muchlis*, Group Manager, *fim by Zigna - Beyond The Stay!*

Dear Mr./Ms. Z*a, Sincere regards from fim by Zigna Hotels! Thank you for taking the time to share your stay with us and for giving us such an excellent rating. We are delighted to hear that your request for an extra bed upon check-in was successfully fulfilled and that the friendliness of our staff contributed to your comfortable stay. We are also pleased that fim by Zigna's superb location, close to the Mangunegaran Palace and various dining options in Solo, added value to your trip. We are honored to have been a part of your holiday experience and look forward to welcoming you back for an even more meaningful stay. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond the Stay!

Dear Ms. L*a, Sincerely yours, from fim by Zigna Hotels! Thank you for taking the time to share your experience and giving fim by Zigna a positive rating. We are delighted to hear that our convenient location near Solo Balapan Station, our cozy atmosphere, and the quality of our food provided you with a comfortable stay during your business trip in Solo. We especially appreciate your suggestion regarding the addition of fitness facilities. This feedback is very important and valuable for our evaluation team in developing our facilities and improving the quality of our guests' stays. We look forward to welcoming you back on your next visit with even better service and a more enjoyable stay experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond The Stay!

Dear Ms. Dwiky A. P., This is a message from fim by Zigna hotels. Thank you for your perfect 10.0 rating and positive review, which means a lot to us. We are delighted to hear you enjoyed the comfort of your room, the parking, the children's playground, the pool, the breakfast, and the atmosphere of the restaurant and live music on weekends. We also appreciate your feedback regarding the fitness facilities and pool usage, which we will use to improve and provide an even more comfortable and exceptional experience for our guests. We hope to welcome you and your family back to fim by Zigna again. Sincerely, fim by Zigna *Gusti Muchlis* General Manager *fim by Zigna - Beyond Just Staying!*

Dear Mr./Ms. Isti A.C., Greetings from fim by Zigna Hotels! Thank you for your perfect 10.0 rating and wonderful review. We are delighted to hear that you and your family enjoyed the excellent location, child-friendly facilities, the pool, and the family-friendly breakfast selection. We are also happy to hear that the children enjoyed playing with Lego and swimming, as well as the weekend atmosphere with live music and local food options available right in front of the hotel. We hope to welcome you and your family back to experience another special time at fim by Zigna. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond The Stay!

Dear Mr. Y*n, Greetings from fim by Zigna! Thank you for your 9.7 rating and your appreciation for our friendly staff and the cleanliness of the rooms. We especially appreciate your feedback regarding the noisy room and the balcony that could not be opened. We apologize for the inconvenience. This feedback is something we take into consideration in order to further improve the comfort and quality of stays for all our guests. We hope to welcome you back again for an even more peaceful, comfortable, and memorable experience at fim by Zigna. Sincerely, *Gusti Muchlis*, Group Manager, *fim by Zigna - Beyond The Stay!*

Dear Mr./Ms. A*r, Sincerely yours from fim by Zigna! Thank you for your kind review and for choosing fim by Zigna as your accommodation during your business trip in Solo. We are delighted to hear that you felt comfortable during your stay and received a warm welcome from our team. Your compliments motivate us to always strive to provide memorable stays with comfort, convenience, and genuine and professional service. We look forward to welcoming you back to fim by Zigna and providing you with an even more exceptional stay on your next visit. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond Just Staying!

Dear Mr./Mrs. G*t, Greetings from fim by Zigna! Thank you for your wonderful review and for choosing fim by Zigna as your accommodation. We are delighted to hear that you enjoyed our food, the comfort of our spacious rooms, and the hotel's friendly and warm atmosphere. We are honored to have provided you with a memorable and impressive stay. We look forward to welcoming you back again with our best service and an even more exceptional experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond The Stay!*

Dear Mr./Ms. H*4, Greetings from fim by Zigna! Alhamdulillah, thank you for your trust and for choosing fim by Zigna as your accommodation during your participation in Haul Solo 2026. We are honored to have been a part of your family's journey. We are happy to know that the friendliness of our staff, the cleanliness of the rooms, and the hotel amenities, which matched the description on the Traveloka application, provided you with a comfortable and memorable stay. Your positive review inspires our entire team to strive to maintain the highest quality facilities and services for all our guests. We hope to welcome you and your family back to fim by Zigna again for an even warmer and more memorable stay. Sincerely, *Gusti Muchlis* General Manager, *fim by Zigna Cluster - Beyond The Stay!*

Dear Ms. Zaini T., This is a message from fim by Zigna Hotels. Thank you for your review and compliments regarding our service and location. We apologize for the unexpected delay in check-in that affected your first stay and diminished your comfort. We take this feedback very seriously and will work to improve room availability and check-in efficiency to ensure all guests have a smoother and more memorable stay. We hope to have the opportunity to welcome you again with even better service on your next visit. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond The Stay!

Dear Ms./Mrs. R*a, Greetings from fim by Zigna. Thank you for taking the time to rate us 9.2 and sharing your stay experience at fim by Zigna. We greatly appreciate your feedback regarding our team's service. We understand that some team members are still in the development stage, and we will continue to improve our training and mentoring processes so that our entire team can demonstrate even greater enthusiasm, attentiveness, and responsiveness, in line with the service standards we expect. Furthermore, we apologize for the condition of the towels you encountered. Your feedback regarding the thickness and condition of the towels, including any unsuitable aspects, is very important to us. We will conduct further investigation and evaluation to ensure that the quality of our linens remains clean, comfortable, and reflects the overall experience you had at fim by Zigna. Thank you for your valuable feedback in improving the quality of our service. We hope to welcome you back again on your next visit with an even better experience and more memorable service. Sincerely, *Gusti Muklis* Group Manager *fim by Zigna - Beyond The Stay!*

Dear Mr. R*d, Sincerely yours from fim by Zigna, Thank you for your perfect 10.0 rating and positive review regarding your stay at fim by Zigna Solo. We are delighted to know that the comfort, cleanliness of the room, the completeness of the amenities, the atmosphere of the hotel, and the friendliness and responsiveness of our team made your stay very enjoyable. Your compliments to our team motivate the entire fim by Zigna team to continue striving to provide the best service to all guests. We are also pleased that the excellent location in the heart of Solo, the diverse breakfast options, and the hotel's amenities complemented your business trip. Thank you for recommending fim by Zigna as a comfortable and conveniently located hotel in Solo. We appreciate your trust and welcome you back to Solo again in the future. We look forward to seeing you again at fim by Zigna, a place where we hope every visit will be a memorable experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond the Stay!

Dear Mr./Ms. Tri H. G., This is a message from fim by Zigna. Thank you for choosing fim by Zigna as your accommodation during your business trip in Solo, and for your 8.5-star rating. We appreciate your feedback and are delighted to know that fim by Zigna was a convenient choice for your business travel in Solo. Your comments and rating encourage us to continuously improve the quality of our services, comfort, and guest experience. We look forward to welcoming you back on your next visit and providing you with an even better experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels Group *Beyond Staying!*

Dear Mr./Ms. S*i.*, With our deepest respect from fim by Zigna*, Thank you so much for choosing fim by Zigna and giving us a perfect 10/10 rating. We are delighted to hear that your stay on September 4-5, 2026 was memorable and enjoyable. We are glad that our room's balcony was a part of your experience enjoying the Solo city views from your room. We hope this time will be a beautiful memory throughout your stay in Solo. We look forward to welcoming you back to fim by Zigna again and providing you with an even more memorable experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels - Beyond Accommodation!

Dear Ms. Susanti H., *Warm greetings from fim by Zigna* Thank you so much for choosing fim by Zigna for your stay on September 4-5, 2026, and for taking the time to rate us *8.5/10*. We are delighted to hear that you were impressed with our team's service, as well as the cleanliness and pleasant atmosphere of the hotel. Your compliments motivate our entire team to continue striving for friendly service and memorable stays. We hope to welcome you back again on your next stay for an even more exceptional experience. Sincerely, *Gusti Muchlis* General Manager, fim by Zigna Hotels Group *Beyond a Stay!*

Dear Mr./Ms. N*i, From fim by Zigna, we respectfully thank you for choosing fim by Zigna once again and for your wonderful experiences. We are delighted to hear that each of your visits has been enjoyable. We appreciate your appreciation of our friendly staff, the comfort of our rooms, the comprehensive amenities, and the breakfast we provide. Furthermore, we are very pleased to know that fim by Zigna is a convenient choice, whether for quality time with family or enjoyment with friends. Your continued trust in choosing us is a source of great respect from our team. We look forward to welcoming you again and look forward to providing you with a warm and memorable stay. Sincerely, Gusti Muchlis, General Manager, Fim by Zigna Hotels - Beyond Just a Stay!