Verified Traveler

Business

8.5

/10

Reviewed 1 day(s) ago

Clean, well-maintained hotel, breakfast with lots of variety, large swimming pool.

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D***y

10.0

/10

Reviewed 2 week(s) ago

Stayed 2 nights in suites, overall okay.

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Accommodation's Reply

30 Aug 2026

Dear Valued Guest, Thank you for choosing Harris Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at Harris Puri Mansion. Thank you again for your choice, and we hope to welcome you back again. Sincerely, Febi Firdaus, Front Office Manager

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A***s

8.5

/10

Reviewed 2 week(s) ago

It's really great and goes well everywhere.

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Accommodation's Reply

26 Aug 2026

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Siti N.

10.0

/10

Reviewed 6 week(s) ago

It was a really nice stay here. It was clean and the staff was friendly. I was once allowed to check out as late as 5:00.

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1 people find it helpful

Accommodation's Reply

05 Aug 2026

Dear Ms. Siti N, Thank you for choosing Harris Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at Harris Puri Mansion. Thank you again for your choice, and we hope to welcome you back again. Sincerely, Febi Firdaus, Front Office Manager

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Elisa D.

Staycation

9.1

/10

Reviewed 6 week(s) ago

A comfortable place for a staycation in the Jakarta area. My favorite facility is the spacious swimming pool (there are two pool areas). The package includes dinner and breakfast, and it's delicious and offers a wide variety.

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Accommodation's Reply

04 Aug 2026

Dear Elisa R. A, Thank you for choosing HARRIS Puri Mansion as your accommodation. On behalf of management and all staff, we would like to thank you for taking the time to provide us with a positive review and rating. We will continue to strive to improve the quality of our service for the comfort of our guests. We look forward to welcoming you back on your next visit. Warm Regards, Febi Firdaus Front Office Manager

Verified Traveler

9.7

/10

Reviewed 8 week(s) ago

The dinner was delicious, the pool was clean and big, the room and bathroom were clean.

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1 people find it helpful

Accommodation's Reply

21 Jul 2026

Dear Guest, Thank you for choosing HARRIS Puri Mansion for your stay. We appreciate your positive review and are delighted to hear that you had a memorable experience at HARRIS Puri Mansion. Once again, thank you for choosing HARRIS Puri Mansion. We look forward to welcoming you back for another exceptional stay. Warm regards, Febi Firdaus Front Office Manager

b***y

Leisure

9.1

/10

Reviewed 8 week(s) ago

Comfortable hotel... unfortunately the breakfast menu is not very varied.

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Accommodation's Reply

20 Jul 2026

Dear Valued Guest, Thank you for choosing Harris Puri Mansion as your accommodation. We greatly appreciate your positive review and are delighted to hear that you felt comfortable during your stay with us. We also appreciate your feedback regarding the variety of breakfast options. We apologize if the breakfast menu we served did not fully meet your expectations. We will pass this feedback on to our culinary team to use in evaluating and improving the quality and variety of the food we serve in the future. Thank you again for choosing Harris Puri Mansion. We hope to welcome you back again and provide you with an even better stay experience in the future. Sincerely, Febi Firdaus, Front Office Manager

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Anita W.

Transit

9.7

/10

Reviewed 9 week(s) ago

We are a family of 4 who stayed in a 2-bedroom studio. Everything was perfect. Breakfast had lots of choices and tasted good.

1 people find it helpful

Accommodation's Reply

08 Jul 2026

Dear Anita W, Thank you for choosing HARRIS Puri Mansion for your stay. We appreciate your positive review and are delighted to hear that you had a memorable experience during your time with us. Once again, thank you for choosing HARRIS Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

S***a

Leisure

8.4

/10

Reviewed 10 week(s) ago

First time staying here. The vibes are indeed good and the atmosphere is very comfortable. But I asked for a complementary birthday cake as informed by the staff via WhatsApp, informed one day before and I confirmed it on the day before. But when I checked in, I was hampered by waiting in the lobby for 2 hours and the reception area was very hot with the excuse that the room was not ready. And for the birthday cake, it was delivered around 7 pm with the excuse that it was delivered from 6 pm onwards. Even though I called the hotel staff repeatedly and WhatsApped the hotel number. I was there to give a surprise to a friend, but it was a complete failure. Next, maybe the management can improve their customer service. Thank you.

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1 people find it helpful

Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Thank you for choosing Harris Puri Mansion as your accommodation and thank you for taking the time to share your experience. First, we apologize for the inconvenience you experienced, especially the lengthy check-in process that required you to wait in the lobby, as well as the uncomfortable conditions in the reception area. We are particularly sorry that the birthday cake you previously confirmed could not be delivered as requested. We understand that this surprise was very special to you and your friends, and we deeply regret that we were unable to ensure that moment could be fulfilled as it should have been. We have followed up on your feedback with the relevant departments to use as information in our evaluation of room availability, team coordination, and handling of special requests, in order to improve our services and make them more timely in the future. Thank you for appreciating the atmosphere and comfort of our hotel. We appreciate all feedback as it is valuable learning experience for us to continue improving the quality of our services. Once again, we apologize for this unpleasant experience. We hope to welcome you back to Harris Puri Mansion and provide you with a better experience in the future. Sincerely, Febby Ferdaus, Front Office Manager

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S***i

Leisure

10.0

/10

Reviewed 10 week(s) ago

The room was okay. It was quite nice. The location was also perfect for us, as it's quite strategic. We chose a room type that could accommodate four people.

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Accommodation's Reply

06 Jul 2026

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V***a

Staycation

10.0

/10

Reviewed 10 week(s) ago

Next best stay, location, and good for sleeping.

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1 people find it helpful

Accommodation's Reply

08 Jul 2026

Dear Valued Guest, Thank you for choosing HARRIS Puri Mansion for your stay. We appreciate your positive review and are delighted to hear that you had a memorable experience during your time with us. Once again, thank you for choosing HARRIS Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

D***h

8.2

/10

Reviewed 11 week(s) ago

The incident occurred at 9:25 PM. The door was suddenly opened by an officer claiming to check on my room, while I was sleeping. In my opinion, this was a lack of ethical service, and neither the officer nor the receptionist apologized when I called to complain. This is the first time I've had a stay like this.

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1 people find it helpful

Accommodation's Reply

02 Jul 2026

Dear Guests, We sincerely apologize for the inconvenience caused. We deeply regret that our staff mistakenly opened your room door while you were resting. We also deeply regret that we were unable to provide the kind and courteous service you expected when you contacted the front desk. We take this matter very seriously, as it meant that we did not meet the high standards of service that our hotel always maintains. To resolve this issue, our staff contacted you immediately after the incident to offer their apologies again and provided you with a complimentary breakfast as compensation for the inconvenience. Furthermore, we have conducted an internal investigation with the relevant departments to improve the procedure for opening room doors and to prevent similar incidents from happening again. We apologize once again. Thank you very much for your valuable feedback. We promise to provide you with a more comfortable stay on your next visit to Harrisbury Manor Hotel. Sincerely, Front Desk Manager, Febi Pildaus

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Little D.

Staycation

10.0

/10

Reviewed 11 week(s) ago

The hotel is very comfortable. The city lights view is also beautiful. We got a complimentary birthday cake and mirror art. Dinner was delicious. Breakfast was tasty and had a lot of choices. The kids loved the pizza-making session while swimming. The rooms were clean and smelled good. I've stayed here twice.

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1 people find it helpful

Accommodation's Reply

28 Jun 2026

Dear Ms. Little D, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your kind review, and we are delighted to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you again for your choice, and we hope to welcome you back again. Sincerely, Febby Ferdaus, Front Office Manager

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T***a

9.7

/10

Reviewed 11 week(s) ago

First time staying in a family suite, nice, soft bed, delicious breakfast.

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1 people find it helpful

Accommodation's Reply

29 Jun 2026

Dear Dear Guest, thank you for choosing Harris Suites Puri Mansion. We appreciate you leaving a positive review, and we are delighted to hear that you had a wonderful time at Harris Suites Puri Mansion. Thank you again for staying with us, and we look forward to seeing you again. Sincerely, Febi Pirdaus, Head of Front Desk

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Ida A. R. A. M.

8.5

/10

Reviewed 12 week(s) ago

Recommend, have stayed here twice.

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1 people find it helpful

Accommodation's Reply

23 Jun 2026

Dear Ms. Ida Aram, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your kind review, and we are delighted to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you again for your choice, and we hope to welcome you back for another wonderful occasion. Sincerely, Febi Ferdaus, Front Office Manager

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A***i

Leisure

10.0

/10

Reviewed 12 week(s) ago

The staff is very friendly, the room service is clean, the breakfast is delicious and there are many choices.

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1 people find it helpful

Accommodation's Reply

22 Jun 2026

Dear Valued Guest, Thank you for choosing Harris Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at Harris Puri Mansion. Thank you for choosing Harris Suite Puri Mansion. We hope to welcome you back again. Sincerely, Febi Firdaus, Front Office Manager

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atok i.

9.4

/10

Reviewed 13 week(s) ago

All the staff are friendly, the hotel is clean, and the rooms are clean. Awesome.

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Accommodation's Reply

13 Jun 2026

Dear Mr. Atok, Thank you for choosing Harris Suite Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at Harris Suite Puri Mansion. Thank you for your choice, and we hope to welcome you back again. Sincerely, Febby Ferdaus, Front Office Manager

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B***y

10.0

/10

Reviewed 13 week(s) ago

Always say that great things happen 🙏

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Accommodation's Reply

10 Jun 2026

Dear Valued Guest, Thank you for choosing HARRIS Suite Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion. Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

Yosa B.

Business

9.7

/10

Reviewed 14 week(s) ago

Enjoyed my stay here. Definitely will be on my next holiday list for staying.

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Accommodation's Reply

10 Jun 2026

Dear Yosa B, Thank you for choosing HARRIS Suite Puri Mansion as your accommodation. Thank you for your positive review, and we are delighted to hear that you enjoyed your stay at HARRIS Puri Mansion. Once again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to welcoming you back for another wonderful stay. Warm regards, Febi Firdaus Front Office Manager

L***A

Staycation

10.0

/10

Reviewed 14 week(s) ago

Always have a great time at Harris

1 people find it helpful

Accommodation's Reply

07 Jun 2026

HARRIS Suites Puri Mansion

Overall Ratings & Reviews HARRIS Suites Puri Mansion

8.9

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Traveler Reviews HARRIS Suites Puri Mansion