Hampton Inn and Suites by Hilton Waterloo St Jacobs

Explore Hampton Inn and Suites by Hilton Waterloo St Jacobs
9.2
Exceptional
From 1,177 reviews
Cleanliness

9.6

Room Comfort

9.4

Service and Facilites

9.4

Traveler Reviews Hampton Inn and Suites by Hilton Waterloo St Jacobs

Number of reviews per page
20
40
Top reviews
Carolyn
8.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Breakfast was good , would of been nice to use the patio and have a couple drinks of our own , not having to buy them from the bar
Sherry
10.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Everything was perfect
Chantal
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Wonderful staff and service! Would absolutely stay again.
DAN
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was only cleaned every second day. At over $200 a night, I think it would be reasonable to have someone change the towels and vacuum the floor daily. Onthe secound day . On the way out we stopped by the front desk and asked for fresh towels to be placed in our room. When we returned, the towels hadn't been delivered, so we had to call the front desk again. I believe they only brought one set. That said, everyone we spoke with was very friendly, polite, and helpful, and we did eventually receive the towels. Although the question is whether I would stay here again or recommend this hotel to a friend, my answer is yes. Overall, we had a great stay. The staff was welcoming and courteous, and despite the housekeeping issue, we enjoyed our time at the hotel.
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Robert
10.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

Received wrong room but staff resolved it
Dan
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Nice hotel, very clean and comfy beds!
Susan
10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Wonderful place to stay. Clean rooms, great staff. Breakfast buffet was amazing.
Torben
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Great location and so clean and well maintained
Patti
8.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Fhntfmytm
Sandra
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Enjoyed the free breakfast
Kim
icon-Family
Family
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Perfect stay
Cheryl
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great stay, we love the suite to accommodate a family of 5. For future hotel renovations, please add overhead lighting in the guest rooms. It is impossible to find stuff in your suitcase unless you move it into a bathroom or in front of the exit door neither of which works for families travelling. This is a problem at a lot of hotels-- why s there is no decent lighting in the main part of the rooms? Re breakfast, would love to see plain unsweetened yogurt or kefir instead of sweetened and whole wheat bread.
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Lisa
icon-with Friends
with Friends
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Very clean and staff so pleasant and helpful.
Eduard
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent! I have been coming to this hotel for years now, always great experience!
Suzanne
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

It was great all staff and clean and bar was a nice surprise staff was great
David
icon-with Partner
with Partner
8.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Friendly, good breakfast, like new hotel, good location🙂 Asked three times to get a toilet seat fixed, never happened 😞
Christine
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The hotel offered a washing machine and drier at minimal cost which was excellent as we had been travelling for 10 days when we arrived. Our Room and bathroom was spacious and clean. Check in staff were helpful. Hotel is walkable to St Jacobs market and Stockyard brewery and not far from Cambridge centre shopping mall. Hotel is in a Lovely rural setting.
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Anthony
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

The hotel was in an easily accessible location. The staff was very friendly and the room was incredibly clean. We would not hesitate to stay here again!
Kevin
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

The coffee was surprisingly good. The breakfast options were limited but good enough for our stay. The staff were friendly and the hotel and room were both clean. It was nice having a room with thinner pillows that could be stacked for side sleepers or used singly for stomach sleepers.
Cathy
icon-Family
Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

All around great hotel to stay.
Number of reviews per page
20
40