
Nisa T.
9.1
/10
Reviewed 5 day(s) ago
Honestly, this was my first stay here last month. I was greeted by friendly staff, from security, the front office, and the person who delivered my order. When he forgot to bring his EDC device for payment, he apologized and asked me to come back to get it so I could pay via QRIS. Honestly, I didn't expect the rice bowl to be delicious, not just the flour ones for 25k.👍🏻
The front office staff were also kind and very helpful. Although I had to wait 15 minutes for check-in because they said it was back-to-back with the check-out room. The lobby was a bit hot. It's true that the weather in Cikarang is hot, but that doesn't mean the lobby has to be hot. After that, I seemed to have turned up the temperature immediately when I told the security guard. But it was okay because I got a comfortable room!🫶🏻
The next day, the AC in my room was leaking, and it was fixed while I was out. However, the bathroom drain was a bit loose. Even though the hair had been removed, it still pooled. 😔 I also borrowed a hair dryer, which was immediately delivered to my room.
Thank you for your excellent service. Keep up the good work, and I hope this will serve as a valuable reminder for future improvements. I'll probably book this hotel again next time I stay in Cikarang. Thank you very much.
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