Hotel staff were friendly and helpful at check-in.

The best 4-star hotel in Surabaya. Spacious grounds, ample parking, close to Indomaret, ATMs, and several restaurants. The hotel has indoor and outdoor playgrounds, including a new and well-maintained swimming pool, and a gym. I tried the restaurant food (affordable prices), and the breakfast was one of the best, on point, even better than some 5-star hotels in Surabaya. Hopefully, this hospitality will be maintained and improved. Highly recommended for a family staycation. Top notch.

Very nice and comfort stay in this hotel.

The place is nice, clean, you can refill water.

Everything was beautiful, but I was a bit surprised when someone knocked on my room at night, pretending to use an access card. Although it was confirmed that it was indeed a hotel employee asking about a previous guest's belongings, it was still a bit uncomfortable to just go straight in like that. It's best to call the room first, knock, or at least confirm with the receptionist that the room is occupied. Don't just go in, even if you have the master access card.

Clean rooms, very humble and friendly hotel team.

It was a very pleasant stay. The room was comfortable and clean, the amenities were complete, and the service was friendly. Thank you.

There was no valet parking attendant, so we went down to the parking lot ourselves and the elevator didn't have direct access to the lobby. So from the parking lot to the lobby we had to walk to the lobby in the heat. The breakfast wasn't very enjoyable, the tables were full. We got a table with a lot of leftovers from other people, so we ate at a table that had been eaten by someone else mixed with the food waste of the people who ate before us and we had already told the attendant but they just said yes until we finished eating 🫣

The room is so good, also services 👍

Always a favorite when I'm in Surabaya, I wouldn't go anywhere else. Friendly staff, clean rooms, delicious food, and complete facilities. Thank you, Novotel Samator🩷

Very pleasant. Clean and comfortable location.

The meeting room is very comfortable... The city light view is also great...

The hotel is located in the central business district, close to East Surabaya's culinary scene, and close toll road access. The staff provides exceptional service, friendliness, and ease of communication.

My first time here, I was impressed. The hotel had a pleasant atmosphere, the staff were very friendly and helpful, and the food was delicious.

It's really good ambience staying here

What I'm worried about is that only 1 elevator is working.

Very comfortable and recommended accommodation!!

Nice place, comfortable, close with other destinations

Nice place, comfortable, close with other destinations

The green chili squid is really delicious.