This hotel is rude, they don't respond to your messages at all. I accidentally booked in Tijuana instead of Otay Mesa and they wouldn't help me at all. The Otay Mesa Hilton called them to see if they'd do a refund for me and nope, against their policy. Don't stay here and furthermore make sure you're not trying to book in US and it shows you this location which is inside Mexico!

Every aspect of our stay was superb!! The staff were very helpful and friendly. Our room was really comfortable. We both had an incredible night of sleep. The hotel breakfast the next morning was wonderful and the hotel cab took us to the airport first thing. Fantastic experience! I would highly recommend this hotel!

Very friendly and polite stuff, good food And amazing MARGARITAS!!

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I showered & took a towel to dry myself. The towel smell like man lotion. It was sich an unpleasant feeling. I believe what happened is that the cleaning people didn't see it dirty & decided to put it back on. Its a shame since its such a nice hotel.

Breakfast was amazing! The staff was very attentive and polite. Would definitely stay here again!

Comfortable and cozy

Excelente elección, staff amable y servicial, ubicación ideal y desayuno bueno

I love this hotel every staff member is so kind and friendly definitely staying here again if I come back to TJ

The room served its purpose the room was mostly clean the floors could use a little more attention but regardless for the price wear some sandals my kids 10 and 12 slept in.

Great customer service

Perfect!

Clean room, comfortable bed. Helpful that I was able to fit my vehicle in their parking garage.

The rooms was spotless. Free ride to the airport. Nice staff.

Everything was good - the room, the staff, the breakfast. The only thing that I didn’t like was that there were no hot water in the pool shower and the water in the pool could be a little warmer. All the rest was very good!

limpio, buen desayuno, personal amabre y bien ubicado

Great experience. Hotel was clean, staff was friendly

So disappointed that the pool was so cold. I only booked for the pool

I arrived at the property at approximately 7:00 PM and was disappointed with the lack of information and guidance provided during check-in. The front office representative did not share any information about the hotel facilities or amenities. As a guest, I had to ask whether parking was provided and whether it was complimentary, which should have been communicated proactively. No overview was given regarding the pool, gym, or other amenities. Later in the evening, I had to call the front desk to ask about the pool and gym hours and location. When we finally reached the pool, we discovered that the pool was cold and that towels required a $25 deposit, information that was never shared with us in advance. This was unexpected and inconvenient. Overall, I felt that I was not properly informed or oriented to the property, which negatively impacted my experience. Basic guest information — especially regarding amenities, hours, and additional charges or deposits — should be clearly communicated at check-in. I wanted to share this feedback so it can be addressed and improved for future guests.

Exceeded all expectations. My room was impeccable, clean, modern, and incredibly comfortable with fresh linens and thoughtful touches everywhere. The staff couldn’t have been more welcoming and attentive, making me feel right at home from check-in to checkout. The location is ideal, very close to the US Embassy, and every detail from the quiet atmosphere to the amenities was top-notch. 100% recommend—I’ll definitely return on my next trip to Tijuana!