8.5
Very Good
From 804 reviews
Provided by travelers on
Cleanliness

8.4

Room Comfort

8.4

Meal

8.3

Location

8.6

Service and Facilites

8.4

People often mention about Nine Hotel
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Ambiance (44)
Bedroom (44)
Staff Friendliness (42)
Distance to City Center (35)
Bathroom (33)
Room Space (28)
Accessibility (27)
Check-in/out Time (26)
Family Friendly (22)
Surroundings (21)
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Traveler Reviews Nine Hotel

Number of reviews per page
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40
Customer reviews
N***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 4 day(s) ago
I chose a family room. It was nice because it had an upstairs bunk. The staff was friendly. It was just a bit cramped. Overall, though, this hotel is recommended for those in transit.
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C***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 day(s) ago
Very comfortable and recommended for those of you who want a staycation or healing.
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Mochamad N. S.
icon-Transit
Transit
icon-origin-TRAVELOKA
5.4
/10
Reviewed 1 week(s) ago
The room was dirty, full of small cockroaches. There was no hot water. The trash can was broken. The lighting was dim.
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Very comfortable economy hotel.
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R***i
icon-Business
Business
icon-origin-TRAVELOKA
9.4
/10
Reviewed 5 week(s) ago
Very affordable budget hotel.
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B***i
icon-origin-TRAVELOKA
8.5
/10
Reviewed 7 week(s) ago
The hotel was clean, and the service was excellent. The only problem was that the water heater wouldn't work in the morning, only turning it on at night. Otherwise, it was top-notch. 😁🙏🏻
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1 people find it helpful
s***y
icon-origin-TRAVELOKA
5.6
/10
Reviewed 8 week(s) ago
The hot water is not working and there are lots of cockroaches 😭
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1 people find it helpful
I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
The staff are very friendly and their response is fast when they need something.
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3 people find it helpful
Agus M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 14 week(s) ago
Comfortable place, almost forgot to checkout.
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1 people find it helpful
maya s.
icon-Transit
Transit
icon-origin-TRAVELOKA
6.1
/10
Reviewed 15 week(s) ago
The hotel was clean, the location was easy to find, and the staff was helpful. The downside was that the rooms weren't soundproof, so even the slightest noise could be heard, as well as the noise from people walking back and forth and traffic on the street. The hot water wouldn't work, and the air conditioning wasn't positioned correctly, making the upper bunk and the back bunk, which were enclosed by a wall, overheat, and the air conditioning wasn't blowing evenly.
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4 people find it helpful
Rizki S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 16 week(s) ago
The hotel is nice and comfortable, suitable for those of you who like staycations.
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vera t. f.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 17 week(s) ago
Thank God, I'm quite satisfied. Thank you.
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F***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 17 week(s) ago
The hotel staff is friendly, the rooms are comfortable and aesthetic.
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Y***i
icon-origin-TRAVELOKA
8.1
/10
Reviewed 21 week(s) ago
The hotel staff was friendly, but unfortunately, deposit payments are cash-only, not QRIS or bank transfers. Hopefully, this will be available in the future.
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3 people find it helpful
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Aisyah A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The room was clean and comfortable. There was a bed for the children. It was just a bit cramped for prayer.
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Z***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 23 week(s) ago
Room 308 has a dirty drain, so the water doesn't flow optimally. Needs repair.
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3 people find it helpful
Prasetyo
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
It's comfortable and more private, but the price is quite expensive now, only a few tens of thousands different from more attractive hotels.
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1 people find it helpful
A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 24 week(s) ago
Good good good good good good good good
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M***r
icon-origin-TRAVELOKA
9.0
/10
Reviewed 28 week(s) ago
Friendly staff, family friendly, easy online transportation.
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
5.4
/10
Reviewed 34 week(s) ago
lots of small cockroaches everywhere, the shower was broken, the sheets looked like they had never been changed
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3 people find it helpful
Accommodation's Reply
11 Mar 2026
With our deepest respect from Nine Palace Hotel, thank you, Mira, for taking the time to write a review of Nine Palace Hotel. We apologize for any inconvenience you may have experienced during your stay. The Management of Nine Palace Hotel.
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