Thank you De Pointe Resort, a very memorable stay for us, a very memorable location and supported by friendly and kind staff...

Very disappointed staying here at a fairly expensive price of around Rp 2.8 million per night. Key facilities, such as the water heater, were broken and not working at all. When reported, the hotel informed us that the heater was broken and could not be repaired that night because it needed a replacement part. The hotel offered to move rooms, but because it was late at night and we brought my wife and three children (one toddler), it was certainly very difficult and impossible for us to move. It's a shame that for such a room rate, the pre-check of facilities was less than optimal. Hopefully, this will be an important evaluation for management to improve facility maintenance and emergency service readiness.

The room's cleanliness should be maintained, as it's already good. There was a bug issue, but overall, the quality is good and I recommend it. For average quality, I'd give it 3 stars.

I loved all the hotel's amenities, including the buggy that helped access the top rooms. I happened to be in the Cemara Superior room in 201, the topmost room. The staff carried our luggage to our room. All the staff at this resort were very friendly. The room we stayed in was actually neat and especially smelled great. Unfortunately, there were winged ants, so it was a bit annoying to open the sliding door at night. After asking for insect repellent (Baygon), it was delivered immediately, and the hotel's response was quick and responsive. Coming during the dry season, there's no air conditioning, but it was a bit hot. It was a bit cool in the late afternoon and we got the best view. If we came during the rainy season, we might have shivered a bit in this room type. Overall, the buffet food was delicious. Coming on a weekday was fun, and it felt like our own resort because the restaurant was quiet. 😁 We also tried the swimming pool in the Magnolia Hills area. Wow, it was really great! The pools in both areas were all very clean! Thank you for your first staycation experience at this resort which was very enjoyable and according to everything.

The view is nice and the air is cool.

Super friendly service, quiet, clean, and very cool place. Perfect for a staycation with my husband.

The service is friendly, the hotel facilities are quite complete, clean. The atmosphere is cool, the view is good, you can get a great direction to the mountain. The evening atmosphere is perfect because there is Hurasa Cafe so it is crowded with visitors drinking coffee. For breakfast, the menu is complete, delicious, and filling. 😁 What is less friendly is the track to the location. The road is well paved, but narrow & the incline is quite brutal. 🥵 Especially if there are cars from the top & bottom, it will definitely not fit & hold on the incline. Makes the motorcycle's clutch lining hot & smelly. One more thing, the incline track right before the resort entrance is not good, so for 110/115cc class automatic motorbikes it will definitely not be able to climb it. That's the only obstacle. The rest is awesome.. 🥳 Next time I will definitely go there again.. 🥳

I had a wonderful stay at De Pointé Resort & Resto with my family. Everything was excellent, especially the service—the staff were incredibly friendly, helpful, and attentive, truly making us feel well taken care of. The only downside is that the access to the resort can be a little challenging, especially on weekends due to the Puncak traffic management (open/close system), but overall, it was a great family experience and we would definitely come back!

I had a wonderful stay at De Pointé Resort & Resto with my family. Everything was excellent, especially the service—the staff were incredibly friendly, helpful, and attentive, truly making us feel well taken care of. The only downside is that the access to the resort can be a little challenging, especially on weekends due to the Puncak traffic management (open/close system), but overall, it was a great family experience and we would definitely come back!

I was quite satisfied staying here. However, the pillows were too high, which actually made my back hurt. So I slept on a piece of clothing to use as a pillow, other than that, there were no problems with the room facilities. However, the price of food at Hurasa Cafe is not really worth it, in my opinion, the price is a bit expensive compared to other cafes in Puncak for hanging out with Gen Z kids. In the room, there are also snacks like Ciki and Oreo, but the prices are much higher than those in minimarkets, so I prefer to go out to buy snacks first 🤭

The place is very comfortable, especially the mountain view when seen from the nice pool room.

It's a great moment I and my family had.

The resort with the best view in the Puncak area, will come back here again.

Awesome, everything is cool and perfect

Thank you. It was a truly memorable stay here. 😊 It's also kid-friendly.

It might be advisable to have ashtrays in each outdoor room and dining area to avoid cigarette butts everywhere. Hopefully, this will facilitate check-in, even at night, as the stairs are quite steep. The remaining 90% exceeded expectations, as it was very nice and quiet. I would definitely stay again; I was truly satisfied.

The place is very good and comfortable.

The access road from Jl. Raya Puncak to DP needs to be improved. It is very narrow and difficult to pass by cars. Employees should be assigned to standby at crucial points from the main road to DP. Also, the buggy car facility should not only be open until 7:00 PM. If possible, extend it until 9:00 PM. Sometimes you need to go to the Hurahura restaurant later than 7:00 PM. If you take a private vehicle, access is complicated. Customers don't want to eat in their rooms. Sometimes they also need to see the night view at the restaurant. Then, between restaurants with more expensive room prices, there should be a distinction between those with standard room prices. The taste in the restaurant is honestly mediocre, even lacking in variety and taste. Hopefully, it can be improved in the future.

Booked two rooms. All the rooms had problems. The electricity wouldn't work, and the sliding door wouldn't open. There were lots of cats around, but the area wasn't kept clean. There was a smell of cat feces, and even after returning home, it wasn't immediately addressed, and the smell of cats lingered. The food variety was also very limited. Not worth the price of a hotel over 1 million rupiah :(

Very good service, beautiful views, lots of variety for breakfast and the cafe prices are still affordable.