Aston Inn Jemursari

Explore Aston Inn Jemursari

Overall Ratings & Reviews Aston Inn Jemursari

Traveloka (2,044)
Other sources (17)
8.8
Very Good
From 2,044 reviews
Provided by travelers on
Cleanliness

9.0

Room Comfort

9.0

Meal

8.8

Location

8.6

Service and Facilites

8.9

People often mention about Aston Inn Jemursari
All
Staff Friendliness (133)
Ambiance (126)
Bedroom (120)
Taste (105)
Bathroom (104)
Room Space (98)
Hotel Area (92)
Variety (92)
Wifi (87)
Distance to City Center (82)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Aston Inn Jemursari

Number of reviews per page
20
40
Customer reviews
Ajeng P.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 day(s) ago
Very good stay experience for business trip.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2026
Dear Mr./Ms. Ajeng, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted that you had a great experience with us. We will continue to strive to provide excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Nena
icon-Medical
Medical
icon-origin-TRAVELOKA
8.2
/10
Reviewed 2 week(s) ago
I chose this hotel because it was relatively close to my destination. The security guard was very helpful with lifting my luggage, as there are stairs leading to the lobby. Breakfast wasn't included because I was staying overnight and leaving early. I'll probably stay here again next time I visit Surabaya, and I'll definitely try the food and swimming. I think the location is strategic.
Read More
Translated by Google Icon
See original
+2
1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Nena, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Diny H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A valuable and memorable experience that coincided with our 17th anniversary. Thank you.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Dear Mr. Dini, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Profile Picture
Herliati
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
The room was clean, the shower was powerful, and most importantly the food was delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Dear Mr./Ms. Herliathi, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
I***u
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 3 week(s) ago
Awesome. Friendly staff, comfortable room, delicious breakfast.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Silvia
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7.0
/10
Reviewed 4 week(s) ago
I was initially given room 502, but it was stuffy, smelly, the refrigerator was dead, and there were cockroaches. I brought a baby, so I asked to change rooms and was given 510, which was fine. I'll upgrade again, please.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2026
Dear Sylvia, Thank you for taking the time to provide us with your review and feedback. We apologize for the inconvenience you experienced upon checking into room 502. The uncomfortable conditions, broken refrigerator, and insects in the room did not reflect the standard of service we expect, especially when you were traveling with an infant. We appreciate your understanding and are pleased to hear that the other room you were provided with was more comfortable. We have forwarded this feedback to our housekeeping and engineering teams for immediate assessment and improvement to prevent such incidents from happening again. We look forward to welcoming you and your family back to Aston Inn Jemursari for an even better stay. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
R***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Perfect for those looking for a place to rest in Surabaya. Its proximity to the main Ahmad Yani Street makes it a strategically located hotel.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Verified Traveler
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
Act quickly on what consumers want.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
t***r
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
A top-rated hotel for those visiting Surabaya. Comfortable.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
A***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 9 week(s) ago
Even though it's in a small alley, it's worth it. Minus the parking lot. The staff are all nice. Thank you.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 10 week(s) ago
Comfortable atmosphere, easy access to supermarkets and even pharmacies.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Mufti A. A.
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 10 week(s) ago
The hotel is very comfortable, clean, and the food and service are excellent. The staff are also very helpful. The facilities are quite complete. A room on the 6th or 7th floor offers stunning views of Surabaya city at night and in the morning.
Translated by Google Icon
See original
3 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Yuli 1.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 11 week(s) ago
Seriously, the room is very comfortable for me, spacious and clean too. The food is quite delicious. The TV is also big, it's a smart TV that can do YouTube and Netflix too.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
M***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The hotel is nice, but parking is difficult. There's valet service, but you have to queue.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for taking the time to share your review of your stay at Aston Inn Jemursari. We are delighted that you enjoyed your stay. We apologize for any inconvenience you experienced regarding parking access and waiting times for valet parking. Your feedback is valuable in our ongoing evaluation of our operations to ensure smoother parking, especially during peak hours. We greatly appreciate your comments and look forward to welcoming you back to Aston Inn Jemursari for another comfortable stay. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
F***n
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 13 week(s) ago
Keep improve, keep flexible, and keep variety
1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Retta S.
icon-origin-TRAVELOKA
8.7
/10
Reviewed 13 week(s) ago
The room ambiance is homey and modern, although not very large. Complete amenities are replaced daily (if you feel they don't need to be replaced daily, just ask housekeeping). Mineral water is provided in the hallway, you can freely fill it. Tea, coffee, and sugar are complete and refilled daily. Breakfast has a lot of variety, but honestly, the taste is not very satisfying. When I stayed, it might have been less delicious. There is a swimming pool on the rooftop that is suitable for small children or a beautiful dip while enjoying the sunset. An aesthetic and Instagrammable cafe is also on the top floor. The reception and restaurant service are good, but there are not many smiles.
Read More
Translated by Google Icon
See original
+5
1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Ms. Retta, Thank you for taking the time to share your experience staying at Aston Inn Jemursari. We are delighted to hear that you enjoyed the comfortable atmosphere, complete amenities, complimentary bottled water service, and our rooftop pool and café area. We also appreciate your appreciation for the front desk and restaurant staff, and for your feedback regarding the taste of our breakfast menu and the friendliness of our service. This feedback will be taken into consideration by our kitchen and front desk teams to continuously evaluate and improve the quality of our food and to provide even more friendly and welcoming service to all our guests. Your comments are invaluable to our development. We look forward to welcoming you back to Aston Inn Jemursari again and providing you with an even better stay on your next visit. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Profile Picture
Johan F. E.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 13 week(s) ago
Comfortable, nice hotel, good food
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
08 Jul 2026
Dear Mr. Johan, Thank you for your positive review of your stay at Aston Inn Jemursari. We are delighted to hear that you had a great experience with us. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
R***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 13 week(s) ago
Experience staying at Aston for 4 nights. (+) The service is quite good, the staff is friendly (+) The room is comfortable, clean, and fragrant (+) Room service, the oxtail soup menu is really delicious (-) Only the food variety is not much because during the 4 days of staying the menu is the same like food that is heated every day (-) The parking lot is small so you have to valet, so it's a bit complicated if you want to get in and out (-) The hotel location is not strategic.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for choosing to stay at Aston Inn Jemursari for 4 nights and thank you for taking the time to share your experience. We are delighted that you were impressed with the cleanliness of your room, the friendliness of the staff, and the room service, especially the oxtail soup. We will share this compliment with our entire team to encourage us to continue striving for the best service. We also appreciate your feedback regarding the variety of the breakfast menu, parking capacity, and the hotel's location. This review is valuable information for our evaluations, particularly in order to provide a more diverse menu for longer-stay guests and to improve the convenience of our valet parking service. We hope to welcome you back to Aston Inn Jemursari again and provide you with an even better stay on your next visit. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
R***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 14 week(s) ago
Good service, spacious rooms, nice interior, strategic location
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jul 2026
Dear Valued Guest, Thank you for your positive review regarding your stay at Aston Inn Jemursari. We are delighted to hear that you had a positive experience. We remain committed to providing excellent accommodations by offering quality amenities, maintaining cleanliness, and providing friendly and professional service. Every guest is our top priority, and your review encourages us to further improve the quality of our service. Thank you again for choosing Aston Inn Jemursari as your accommodation. We are glad you enjoyed your stay with us, and we hope to welcome you back in the future for an even more pleasant experience. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
E***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
Please provide more breakfast options. Thank you.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
17 Jul 2026
Dear Valued Guest, Thank you for taking the time to provide us with your review and feedback. We greatly appreciate your comments regarding the variety of our breakfast menu. We will forward this feedback to the relevant team for evaluation, so that we can offer even more variety and provide a more enjoyable dining experience for all our guests. We look forward to welcoming you back to Aston Inn Jemursari Surabaya in the future. Sincerely, Aston Inn Jemursari
Translated by Google Icon
See original
Number of reviews per page
20
40