Keep improve, keep flexible, and keep variety

The room ambiance is homey and modern, although not very large. Complete amenities are replaced daily (if you feel they don't need to be replaced daily, just ask housekeeping). Mineral water is provided in the hallway, you can freely fill it. Tea, coffee, and sugar are complete and refilled daily. Breakfast has a lot of variety, but honestly, the taste is not very satisfying. When I stayed, it might have been less delicious. There is a swimming pool on the rooftop that is suitable for small children or a beautiful dip while enjoying the sunset. An aesthetic and Instagrammable cafe is also on the top floor. The reception and restaurant service are good, but there are not many smiles.

Comfortable, nice hotel, good food

Experience staying at Aston for 4 nights. (+) The service is quite good, the staff is friendly (+) The room is comfortable, clean, and fragrant (+) Room service, the oxtail soup menu is really delicious (-) Only the food variety is not much because during the 4 days of staying the menu is the same like food that is heated every day (-) The parking lot is small so you have to valet, so it's a bit complicated if you want to get in and out (-) The hotel location is not strategic.

Good service, spacious rooms, nice interior, strategic location

Please provide more breakfast options. Thank you.

Best service. Service from CS, security, office boy and all staff.

The staff are very helpful and friendly, and I've always had a pleasant stay at Aston in Surabaya, Lombok, and Jogja. Everything was very satisfying.

The AC in room 263 was not working properly, so we were helped to move to another room.

Perfect for transit. The hotel smells good and allows for a good night's sleep.

The rooms are clean, the food is all delicious, the only downside is the location is a bit in the alley.

Overall good, just uncomfortable with the bathroom which remains wet even if left for half a day

I had a great stay at Aston Inn Jemursari during my business trip. The service was excellent—the staff were friendly, attentive, and always ready to help, making the entire experience smooth from check-in to check-out. The ambiance felt modern and welcoming, creating a comfortable environment to unwind after a busy day. The room was clean, well-maintained, and spacious enough to both relax and get some work done comfortably. With its practical facilities and calm atmosphere, this hotel is a solid choice for business travelers looking for convenience, comfort, and reliable service. I would definitely consider staying here again.

The staff were very friendly and helpful during check-in and check-out. Convenient for transit to the airport.

Saya datang 10 menit sebelum waktu check-in, dan langsung bisa masuk kamar sebelum jam 14.00. Ekspektasi saya ketika masuk ke kamar, kamar sudah bersih, rapi, wangi, karena sebelumnya saya sudah meninggalkan notes untuk deep clean kamar dan meminta haduk yg bersih karena ada alergi debu. Sebelum pesan saya baca review dulu karena sudah lama tidak menginap di hotel ini, makanya saya tambahkan notes seperti itu. Kenyataannya, saat masuk lift, saya lihat karpetnya berdebu parah. Setelah masuk kamar, ternyata benar, notes saya diabaikan. Boro-boro deep clean, kamar dan kamar mandinya bahkan tidak dibersihkan sesuai standar hotel. Kursi di kamar pun, seperti tidak pernah di vacuum, karena nodanya sangat kentara. Handuk juga diberikan yang ada noda merah-merahnya. Malamnya, air dari pdam sempat mati, akhirnya saya ke lobby dan mendapatkan jawaban tsb, lalu sekalian saya complaint dan minta kamarnya dibersihkan ulang. Saya tunggu sampai lewat midnight pun ga ada sama sekali housekeeping yg datang ke kamar, atau receptionist yg mengkonfirmasi ulang kamarnya jadi dibersihkan atau tidak :) Akhirnya saya tidur fully tertutup, pakai hoodie, kaos kaki, dan celana panjang karena spreinya pun bikin gatal-gatal. Saat check out pun tidak ditanya apakah ada kritik dan saran. BIG NO untuk service dan fasilitasnya. Kapok untuk menginap di sini lagi.

friendly hotel staff, good parking, definitely recommended

Everything is great, breakfast is delicious, only the parking is lacking.

At my second visit, I still experience warm hospitality and the room is excellent either for studying or relaxing. Definitely will stay at this hotel for the next visit.

Overall, 10/10. Everything was great, the room was soundproof, the service was great, from security, lobby, room service, to food orders, everything was great, no regrets whatsoever...

the place is very clean and comfortable, the service is friendly