Staff need to really improve. The room I reserved was not the one they gave me. I came to the room realizing it was a smoking room (I ordered non-smoking), the room type was different from what I ordered too. I paid a higher price because I wanted a better room, but they gave me a lower type. Obviously, I complained, specifically telling the reception what I ordered. They apologized and I got the room that I ordered. It was very nice - clean and proper. I understand it's not a huge issue, but it was such a waste of time, and I can't help but think that I might get swindled if I didn't complain. So please, make sure you check the order carefully.