The staff was very helpful, helping me with my wife's birthday surprise. Thank you, The Dewi Kintamani.

I had a memorable stay at The Dewi Kintamani. The views are breathtaking. There are plenty of aesthetic photo spots. The rooms are comfortable, but there are flies, but not many (due to the proximity to the plantation). One downside is that the alley leading to the hotel is very narrow and unsightly. I'd recommend improving access.

Very satisfying, especially the food.

Glamping with a very beautiful view, suitable for healing with family.

Steady steady steady steady steady

This place is indeed beautiful and boasts attractive facilities. However, unfortunately, the quality of service we received fell far short of the expected hospitality standards. Our experience with a sales representative named Indah was one of the worst we've ever had. Unclear communication, slow responses, minimal effort to find solutions, and a lack of accountability made us feel neglected as guests. Every problem that arose felt like it was made more difficult, not helped to resolve. In the hospitality business, service is the foundation. No matter how luxurious the facilities are, they mean nothing if guests have to deal with unprofessional service that isn't focused on customer satisfaction. It's a shame because this place has so much potential. However, our bad experience has diminished any positive impression we could have had. Management needs to seriously evaluate the quality of its human resources and service standards, as one incompetent staff member can ruin a reputation built over years.

Yesterday, I chose a family room, but it was quiet, with no one else nearby. I ended up upgrading to a suite, which cost me an additional 350,000 Rupiah, plus an additional 175,000 Rupiah for children, making me quite broke. The room was okay, but it turned out there was no TV.

Nice view, nice place, will come back again to this place.

The place is incredibly clean, cool, and absolutely awesome!

It's great, and the view from the room is cool. However, access to the hotel is a bit difficult by car.

My first stay here was very satisfying. The room was comfortable, the ambiance and view were great, and the food was delicious. I plan to come back again 👍

Everything is nice from every aspect. Tip: Don't always open your room door, otherwise flies come inside.

The place is comfortable, family- and kid-friendly. The rooms are also comfortable, but because of the tent concept, even the suites are still hot. The air conditioner doesn't really work, and the food selection isn't extensive. Overall, it's very comfortable and I recommend this place. The view is beautiful, but there are a lot of flies because of the surrounding plantations.

The staff is friendly and the rooms are clean.

Don't be surprised during the fly season, because it is close to the vegetable gathering and there is manure in all areas around Lake Batur, but what is clear is that the place is beautiful and comfortable.

The price is adjusted to the food in the restaurant and the taste so that those who enjoy it do not think about the price they pay because of satisfaction.

It was really fun staying here, the atmosphere was great, the breakfast was delicious, but the only downside was the many flies.

The view is beautiful, and there are facilities for enjoying the view, but access is quite difficult. The road is narrow and rocky, making it difficult for cars to pass. Check-in was a bit awkward; the receptionist asked me to fill in my own details, but overall, it was okay.

Friendly service, clean, comfortable hotel

The place is clean and comfortable, only the hot water pool is not warm enough.