Based on our stay at Epic Sana not sure how this hotel even compares and received a 5 star rating. The hotels by Four Season, Epic and others are definitely worth the money and the amenities are absolutely fabulous! The tip 10 hotels in Portugal are on the same strip, Eurostar is by the airport it’s not comparable, rooms are small, bathrooms are small and the pool and rooftop are nothing in comparison and super small. The gym literally only had 4 equipment items and we had to get a day pass to work out at the mall. Only 12 people can comfortable fit in the pool. I wish we would have cancelled and went back to Epic Sana after returning from Morocco. On a good note they did allow us to check in early and visit the rooftop while waiting for our room, so definitely appreciated that!

Very nice property. Very close to bus and train station. Staff are very friendly and helpful. Breakfast is excellent.

Very good meal

This hotel was conveniently located near airport shopping dining and caniso I really enjoyed the steam room and sauna

We just didn’t appreciate having to book two rooms for 3 people. As a family we should be able to stay together. Also being charged at another Eurostars hotel 346.07 cdn (Montreal) when we were clearly staying in Lisbon. And not being refunded because we cancelled. Terrible.

Eurostars Universal Lisboa Hotel (Parque das Nacoes) was one of the best hotel experiences in my travel history. What made it exceptionally special was the awesome staff! As I entered the doors I immediately received a warm-welcome, and this carried on through to the onsite restaurant (best salmon ever!), to the pool bar, right down to the smiley housekeeping staff. EVERYONE was top-notch and provided the best that hospitality can provide. To say that they understood the assignment is an understatement. I have to give a SPECIAL shout-outs to Daniel in the on-site restaurant and Andre at the Pool Bar. BIG hearts!! I was traveling solo, so my room was very quaint, clean and extremely comfortable with a nice view of the Tagus River. I highly recommend this hotel for those who prefer not to be in the center of the hustle and bustle of the city center. It's a great area for walking alongside the ocean, renting an electric cycle, shopping at the Vasco da Gama Mall, trying your luck at the Casino Lisboa and visiting the Oceanarium.

was expecting the rooms to be bigger. The service was very slow at the restaurant, & felt kinda overpriced for what it was. Would stay here again with a good rate but it didnt feel like a 5 star - hotel lobby/foyer/cafe area was really nice but the rooms were small.

Small gym and pool but awesome hotel with amazing staff

Le personnel était vraiment gentil, l'endroit très propre et la nourriture excellente.

I regret that I didn't get her name, but the young lady at registration was very friendly and extremely helpful. She gave me a list of places to go for dinner within walking distance. Also a complimentary drink voucher for the rooftop bar. The view was amazing from up there. The Breakfast was amazing in the dining area. Lots of local specialties. My room was clean and comfortable with a fabulous view. I will definitely stay with Eurostar again in the future, and highly recommend for travelers.

Great location, nice rooftop pool-drinks a bit pricier-food was good

Great hotel

The greeting was warm and professional. They allowed me to check in early. The room went beyond my expectations. The rooftop pool was simple, but who needs more when the views are spectacular? Every employee I dealt with went above and beyond, but the room was amazing, and that is where it begins and ends. 3 blocks from train station, metro, and mall, and surrounded by restaurants. Don't hesitate to book there if you get the chance.

I had a wonderful stay at Eurostars Universal Lisboa. The location is excellent—close to the waterfront, restaurants, shopping, public transportation, and many of Lisbon’s main attractions, making it a perfect base for exploring the city. The staff were outstanding throughout my stay. Everyone was professional, welcoming, and always willing to help with recommendations or any requests, making me feel genuinely valued as a guest. The hotel amenities were also fantastic. The rooms were modern, clean, and comfortable, and the facilities were well maintained. The rooftop pool and bar offered beautiful views, and the breakfast had a great selection of fresh, high-quality options. Overall, Eurostars Universal Lisboa exceeded my expectations. With its prime location, exceptional staff, and excellent amenities, I would highly recommend it to anyone visiting Lisbon and would happily stay here again.

Clean room with a convenient location to all the places I wanted to go to. Pool is an infinity pool on the smaller end. Didn’t eat at the restaurant or order room service so can’t say much about that. Room was on the semi circle end which was nice. Front facing.

A very modern hotel in the new district of Lisbon minutes from the airport. Spacious room with comfortable bed and great view of the Sea of Straw and former Expo site. Friendly staff. Very good breakfast and bar. Walking distance to big mall and casino. It is a 1/2 hour Metro ride downtown old town. Disappointed in restaurant choice near hotel.

The Eurostars Universal Hotel has a 5 star rating and in my opinion, quite rightly so. The hotel is situated about 10 minutes walk from Lisbon Oriente Station and Vaso Da Gama Shopping Centre - one of Lisbon's major centres. The hotel staff were excellent from arrival through to departure - always courteous, polite and efficient.

breakfast very basic, very slow drinks service Waited 25 mins for coffee and in the end collected it myslef !

This was a luxury hotel. The room was very nice with a king bed. It had a small workout room which I believe was open 24 hours. The top floor had a wonderful outdoor bar, pool, and seating/table area. The view was amazing from there. The neighborhood was very nice. It was a modern neighborhood with lots of high rise buildings. It was very close to the water and to the Oriente station which had everything you needed.

Loved my stay!!! Very nice hotel, I lovely area of Lisbon... and close to metro, to take you everywhere else. Arrived early, and Jessica was so nice to get me an early check-in. Thank you so much. Room was very nice, comfortable bed and very clean. Breakfast buffet was superb!!! All of the staff was wonderful.... if I get back, will definitely try to book there again.