The room itself was lovely, a well-appointed suite in a genuinely great location, and the food at lunch was pleasant enough. We hosted a private function for 24 guests and, on balance, the kitchen delivered. That said, the pricing felt steep for what was put on the table. The drinks situation, however, was a real problem. We had a clear arrangement in place: a round of cocktails to start, then a beer and wine package for the remainder of lunch. Instead, staff continued bringing cocktails throughout the meal without prompting or checking, and the drinks bill alone came to $4,000. The same thing then happened at the downstairs bar when the group moved on after lunch. At no point did anyone pause to clarify what we actually wanted. It felt less like hospitality and more like opportunity. The thing that tips this review firmly into disappointing territory, though, is the lost property situation. I left a tech bag in the suite. When I called the following day, it had not been logged. I know for a fact it was in the room because it contained an Apple AirTag, which showed it on-site before going dark. This is now the second time across three stays that something has been left behind and the hotel has made no effort to reach out or return it. That pattern is hard to ignore. More broadly, the staff here consistently give the impression that serving guests is an inconvenience. There is very little warmth, very little initiative, and when something goes wrong, even less goodwill. For a hotel at this price point, that gap between expectation and experience is genuinely hard to overlook.

Great location, helpful staff, cozy room

Stayed at Ace Hotel Sydney and had a lovely experience. The interiors were stylish and comfortable, the room was spotless, and the amenities felt well-curated. Check-in was quick, staff were friendly, and the overall atmosphere was vibrant yet relaxing. Perfect base for exploring Surry Hills and the CBD.