Overall the stay was good, but disappointing that they were experiencing so many issues -- unable to access parking to/from the lobby, lounge/breakfast area closed under construction, only one of three elevators seemed to be working, etc. Pool area closing ridiculously early at 7pm even when there was no evening event scheduled at the nightclub (shared space). Rooms were reasonably nice and well-appointed. Had to call staff and long waits to obtain simple things like ice and drinking water, but overall staff were extremely pleasant and helpful. Hopefully, things are improving with this property and we would consider staying again if so.

Love staying here. So comfortable. Home away from home.

They gave my daughter some little ducks so it’s a 5 star!

The hotel was close to so many outdoor places, the staff were friendly.I would definitely come back again.

Staff

Not a great experience.

Clean

Everything is ok

Best hotel i’ve stayed at, by far. The staff were excellent. They greeted me every time i walked through the doors, every time i ran into them in the halls, etc, very friendly. Any requests/questions i had, they answered them right away. Room was very excellent, great mattress, great room controls (lighting and temperature). The only thing; and this is a very small thing compared the amount of things the hotel did great on, is that it would be nice if the TV in the room was a smart tv, or have access to netflix/youtube or streaming etc. There is an ipad which has this however it would be nice to have it on a bigger screen. Regardless that is a very minor ding. If I find myself in Vancouver again, i will be staying here, that’s for certain.

Great place to stay. Staff were amazing and so attentive

Nicely appointed rooms and decent hospitality staff. Leave extra time to departures if using valet

The staff was absolutely lovely!

Everything was wonderful would give 20 stars if I could. Staff and food were above expectations as usual and the kids property and rooms are amazing. This is likely the only place I’ll book in Vancouver !!

This hotel is wonderful

Great quality finishes in the room, great staff, great location

Well we couldn’t use the hot tub or pool, which is the prime reason I booked the hotel so that was terribly disappointing. I also wanted to get breakfast in the lounge but that was closed due to water damage… another disappointment

I stayed at this property for a 3 day business trip. Great location. Fantastic staff at every point of interaction. Lovely room, quiet, clean, comfortable, and well appointed. Definitely would stay here again.

Room is quiet and clean. All the staffs are very nice.

Great service, good location

Can be improved with details for 5 star hotels. For Instance, the towel quality can be improved.