We arrived and were taken to a room that was for a couple. I informed them that was not what I asked for, they insisted that was my reservation that I requested and would not believe what I said until I pulled out my reservation. Reluctantly they found us a different room with two beds. Once there we did not have ANY Wi-Fi connection or phone in the room. I had to go downstairs to ask for a phone, they stated it's in the room and again I had to respond that it was NOT in there and that the room did not get a Wi-Fi signal. I ended up going with one of the staff to 3 different rooms to see if any of them were able to get Wi-Fi which was included in the reservation and it would be our only time to connect with family. None had a clear connection. We were also too far away from the Plaza de Armas and it would cost us about 16 - 20 soles each day to go into the city. We ended up switching hotels.