Roriz House Palembang

Explore Roriz House Palembang
8.5
Very Good
From 250 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

7.9

Location

8.6

Service and Facilites

8.6

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Wifi (1)
Variety (1)
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Traveler Reviews Roriz House Palembang

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40
Customer reviews
H***a
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Leisure
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6.5
/10
Reviewed 12 week(s) ago
Not for 24 hours check-in. No refund.
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W***n
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Staycation
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8.8
/10
Reviewed 29 week(s) ago
cleanliness has been improved even more, especially the dust
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p***i
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5.6
/10
Reviewed 65 week(s) ago
Nice building, but not clean and service is not satisfactory
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A***n
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Staycation
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8.1
/10
Reviewed 107 week(s) ago
Tidak tersedia air minum, kamar tidak dibersihkan.
1 people find it helpful
S***i
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8.4
/10
Reviewed 109 week(s) ago
Good service, food lacks variety.
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M Rajab Abdillah
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9.4
/10
Reviewed 121 week(s) ago
Kamar besar dan bersih, parkiran luas.
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Suratmi
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9.1
/10
Reviewed 127 week(s) ago
Good, there's no canteen in the morning.
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robet s.
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9.7
/10
Reviewed 127 week(s) ago
Awesome. Recommended place.
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dedi s.
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9.1
/10
Reviewed 200 week(s) ago
Great. The service is good.
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1 people find it helpful
Accommodation's Reply
14 Jul 2022
Thanks for rating us, Dedi! Your review made our day. We hope to please you with our services. Greetings, Jane!
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Abu Zaid
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6.1
/10
Reviewed 202 week(s) ago
The hotel is decent, but because you check in at 08.00, you will be charged an additional 100 RB. Ask to clean the room, can't be in the afternoon, can only be in the morning. The hotel is noisy because someone drills the wall.
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3 people find it helpful
Accommodation's Reply
30 Jun 2022
Sorry for the trouble you're having, Ash! We have recorded your experience this time. Rest assured, we will make every effort in the future to ensure a pleasant stay with us. Greetings, Amelia.
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Anthony D. P.
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6.1
/10
Reviewed 240 week(s) ago
Not given drinking water, service is not ok.
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Rima A. A.
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5.1
/10
Reviewed 241 week(s) ago
Saat pertama check in saya di mintai deposit 100rb/kamar dan saya keberatan saya complain bertnya di kamar apakah ada minibar dan saya minta penjelasan malah mendapatkan feedback yang kurang nyaman padahal hak tamu jika merasa keberatan karena di awal pemesanan pn kebijakan di aplikasi tidak ada menyantumkan kewajiban untuk deposit, tapi sepertinya reception berdua itu tidak suka menerima compalain. Terus saya pesan 2 kamar untuk 4 orang dan ternyata ada perubahan jadwal sehingga mengharuskan ada penambahan 1 orang perkamar. Di awal saya di jelaskan jika lebih dari 2 orang harus penambahan bed tapi karena saya pikir pagi-pagi sekali kita akan check out dan check in pun sudah magrib jadi saya tidak menambahkan bed. Ternyata itu menjdi masalah yang besar jam 10 malam ketika saya sudah beristirahat reception an rio mengetuk pintu dan bertanya komitmen omangan saya yang hanya 2 orang 1 kamar jujur saya merasa sangat terkejut sampe segitu nya. Ternyata ketika saya bertemu dengan manager nya manager nya bilang saya hanya harus konfirmasi berapa orang yang menginap bukan untuk penambahan bed tapi sebelum itu saya sempat berdebat dengan reception tersebut. Sampai dia bilang kamar hanya 200rb saya harus sujud di kaki kamu. Padahal saya tidak ada niatan seperti itu. Seharus nya saya yang bilang apa karena kamar saya 200rb saya di perlakukan seperti ini. Saya sangat kecewa, saya merasa seperti menumpang tinggal secara gratis. Reception tidak seperti nya tidak terima di complain. Di kamar pun tdak tersedia tisu, mineral water, kamar bocor, dan bantal bau. Sempat complain terkait bantal, dan awal mendapat jawaban bahwa pergantian bantal besok pagi jam 1 siang padahal kan saya tamu baru dan jam check out merepun pada jam 12 siang, tapi akhirnya di ganti bantal nya walaupun reception dengan sedikit menggerutu. Jujur saya menginap di sini karena melihat review tamu yang berkesan dan saya berharap penginapan ini bisa menjadi rekomendasi saya keluarga kerabat. Ternyata sangat mengecewakan saya check in magrib dan checkout jam 6 pagi salama itu saya tidak merasa nyaman dalam beristirahat dan merasa benar-benar kecewa.
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14 people find it helpful
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Okta V. M.
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9.7
/10
Reviewed 264 week(s) ago
The rooms are clean, hrg affordable ,, just right for mida and klwrg who want to take a vacation asl
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3 people find it helpful
Accommodation's Reply
18 Apr 2021
Thank you for sharing your feedback, Okta! These feedback of yours are what keeps us going the extra mile in the future to do better. Hoping to enhance your experience with us. Regards, Dewi!
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Frengki
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8.5
/10
Reviewed 278 week(s) ago
The place is nice, the parking lot is spacious, comfortable and clean.
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2 people find it helpful
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muhammad r. r.
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9.7
/10
Reviewed 280 week(s) ago
The service is satisfying. Have stayed 2 weeks at home like at home.
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4 people find it helpful
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Hadi H.
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6.0
/10
Reviewed 290 week(s) ago
The service and facilities are not satisfactory, the deposit money does not return safin for smoking in the room, even though I asked for a smoking room.
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4 people find it helpful
Budi P.
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6.0
/10
Reviewed 300 week(s) ago
Can not go home at 12 pm should be free to go home at what time is not boarding.
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2 people find it helpful
mohamad f.
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8.5
/10
Reviewed 303 week(s) ago
All pleasant, king coil bed.
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Vita
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9.7
/10
Reviewed 324 week(s) ago
Very comfortable and complete facilities.
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Desmira Suhatri
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8.8
/10
Reviewed 324 week(s) ago
Very nice, comfortable and very happy.
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2 people find it helpful
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