This is an A+ hotel outside of Bilbao near the harbor beach, the rooms are gorgeous and well appointed. The 2 person shower room is very luxurious. The staff is very welcoming and the service is superb. We had an electrical issue (the lighting would not turn off correctly) and the engineer fixed it very promptly. The breakfast spread is one of the best I've encountered in a long time, and the welcome drink on the terrace, ovlooking the harbor was a very nice touch. We were there during the outset of the heatwave, and the pool is very refreshing. There clearly is a water cooling syst to keep it that way and I suspect it can also heat the water in cooler weather. If you are in Bilbao and don't mind paying up a bit, this hotel should be on your list.

This is the most amazing hotel. The staff are delightful, the welcome drink we chose was a very nice white wine from the local area. The hotel has a metro card ready for you to take to travel into the city. The pool was cool but the views amazing. The room was out of this world. His and hers showers. A sofa. A huge bed. The food in the bar was great and the breakfast was very well stocked. We would have got rid of the canned background music, covers of pop songs was less than exciting for such a wonderful hotel.

Nice place

The hotel is beautiful and the area is spectacular.

Beautiful property with an amazing view over the port.

Best hotel in Bilbao

Excellent, top drawer experience. Marina view room exceptional. Best sunset from our patio. Large beautiful room. Staff extremely friendly and helpful.

The hotel was fenomenal. The staff was ver friendly and the walking distance to see the port was very close.

Excellent hotel and location. Highly recommend use the spa and massage services

We flagged issues with some staff members that took the shine off the holiday

Beautiful location, charming place !

Stunning property. Beautifully designed and renovated. Unfortunately the level of detail that they gave to the building has not extended to the service provided. Mostly unattentive staff, however, it seems to be that it is ingrained culturally because it is more than just an isolated incident, it’s part of the overall experience at the hotel. There is no feeling of luxury apart from the building itself, no experience beyond the beauty of the Palace. Pool service was almost inexistent, terrace service very deficient. They seem to be very reliant on events and not very much into providing guests with an ultimate enjoyment in Getxo.

It is a very nice property. The staff at the reception were very attentive, professional and welcoming. At the bar and restaurant the food was good, but the staff there was unprofessional and with lack of manners. We didn’t expect to have this kind of bad service at the restaurant in a hotel like this one.

Well appointed rooms. Professional and helpful staff

This was a remarkable hotel--friendly staff, terrific, serene location. I enjoyed the area very much. The spa was well maintained and perfectly sized. It was a welcome relief after traveling the previous week. Its location along the promenade was terrific--perfect for running, walking, just enjoying the vibe of Getxo. Be sure to get out to the local places to eat/drink. I would highly recommend this hotel--especially for its staff.

The hotel is wonderful with impressive surroundings . You need a car to get around as the property is not downtown

The hotel is an absolute gem! It is in a very safe, beautiful and elegant location with a stunning view. The staff is friendly and will bend over backwards to accommodate your needs (worthy of its 5 stars). It has a refined and modern look yet offers a wealth of culture inside through its art and food. The service is superb, the food is delicious and the beds are so comfortable. Will definitely come back.

Not so9 great

Luxurious and welcoming. Lovely room, great views and helpful staff.

Stayed here for the Akelaŕe a three star restaurant but while the service was brilliant, I left a bit disappointed with the food. Very pushy on getting us out on the morning we were leaving, we were delayed due to having to wait for a table at breakfast. Rooms and view were excellent.