Overall Ratings & Reviews ZASGO HOTEL

Traveloka (457)
Other sources (119)
9.1
Exceptional
From 457 reviews
Provided by travelers on
Cleanliness

9.1

Room Comfort

8.9

Meal

8.8

Location

9.1

Service and Facilites

9.0

People often mention about ZASGO HOTEL
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Staff Friendliness (82)
Bedroom (75)
Accessibility (66)
Distance to City Center (63)
Bathroom (60)
Room Space (58)
Surroundings (53)
Ambiance (53)
Hotel Area (53)
Wifi (43)
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Traveler Reviews ZASGO HOTEL

Number of reviews per page
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40
Customer reviews
elok w.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 2 day(s) ago
Super nice sunset view and location.
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Accommodation's Reply
05 Nov 2026
Dear Valued Guest, Thank you for taking time to leave your feedback. We are happy that we can provide a memorable stay for your trip and please allow us to give you another excellent experience at The Zasgo Hotel Labuan Bajo. Kind Regards, The Zasgo Hotel Labuan Bajo
R***d
icon-origin-TRAVELOKA
9.4
/10
Reviewed 6 day(s) ago
Glad to be back, thank you for always welcoming us, will be back soon.
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Accommodation's Reply
05 Nov 2026
Dear Valued guest, Thank for staying again with us. So glad that we can provide another memorable experience for your stay recently. We wil share your positive feedback tou our teams and please allow us to provide another eperience on another occasion. Kind Regards, The Zasgo Hotel Labuan Bajo
Maria I.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 1 week(s) ago
Convenient location, good view, and nice service.
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Accommodation's Reply
31 Oct 2026
Dear Valued Guest, Thank you for taking time to write your review. Happy to hear that our location, our hospitality, facilities as well as our hotel view can meet your expectation. Your positive review will be share to all staff and we hope we can provide another memorable experience for you in the future. Kind Regards, The Zasgo Hotel
A***e
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
Bought my friends here and they loved it here! Amazing service and strategic location.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking time to write your review. Happy to hear that our hospitality as well as our hotel location can meet your expectation. Your positive review will be share to all staff and we hope we can provide another memorable experience for you in the future. Kind Regards, The Zasgo Hotel
A***e
icon-origin-TRAVELOKA
9.4
/10
Reviewed 1 week(s) ago
The service here is amazing! Strategic place to stay too.
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Accommodation's Reply
28 Oct 2026
Dear Valued Guest, Thank you for taking time to write your review. Happy to hear that our hospitality as well as our location can meet your expectation. Your positive review will be share to all staff and we hope we can provide another memorable experience for you in the future. Kind Regards, The Zasgo Hotel
R***d
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 3 week(s) ago
Thanks for the little note, glad to come back.
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Accommodation's Reply
23 Oct 2026
Dear Valued Guest, Thank you for taking time to leave your feedback. We are happy that we can provide a memorable stay for your trip and please allow us to give you another excellent experience at The Zasgo Hotel Labuan Bajo. Kind Regards, The Zasgo Hotel Labuan Bajo
M***a
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 week(s) ago
Really comfortable ✌🏻 The property was perfect for relaxing after two days on the boat! The pool with bar was fantastic for sunset.
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Accommodation's Reply
04 Oct 2026
Dear Valued Guest, Thank you for taking time to write your review. Happy to hear that our hotel view can meet your expectation. Your positive review will be share to all staff and we hope we can provide another memorable experience for you in the future. Kind Regards, The Zasgo Hotel
K***i
icon-origin-TRAVELOKA
7.5
/10
Reviewed 13 week(s) ago
This is my third stay here. The last time I stayed, my room wasn't ready at check-in time, and it seemed like it was just my room, as guests who arrived after me got theirs straight away. I waited a long time before finally being told that work was being done on the room.
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Accommodation's Reply
12 Aug 2026
Dear Valued Guest, Thank you for staying again with Zasgo Hotel. We do apologize that on some point did not meet your expectation. Rest assured a neccessary action will be taken for our improvement. Please allow us to regain your trust and provide a better experience on another occassion. Kind Regards, Zasgo Hotel
N***g
icon-origin-TRAVELOKA
9.4
/10
Reviewed 14 week(s) ago
It has a swimming pool. The staff is friendly and showing us the directions where to get good local foods nearby. There is a supermarket next to the hotel.
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Accommodation's Reply
04 Aug 2026
Dear Valued Guest, Thank you for taking time to write your review. Happy to hear that our facilities, our location as well as our hotel view can meet your expectation. We hope we can provide another memorable experience for you in the future. Kind Regards, Zasgo Hotel Labuan Bajo
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Alexander N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
The hotel staff is friendly, but the restaurant staff are a bit lacking. Overall, this is a good hotel.
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Accommodation's Reply
31 Jul 2026
Dear Mr. Alexander N, Thank you for taking time to leave your feedback. We are happy that we can provide a memorable stay for your trip and please allow us to give you another memorable stay at Zasgo Hotel Labuan Bajo. Kind Regards, Zasgo Hotel Labuan Bajo
Simon
icon-Transit
Transit
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
For affordable stay, strategic location, okay bathroom, comfortable restroom.
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Accommodation's Reply
31 Jul 2026
Dear Mr. Simon, Thank you for taking time to leave your feedback. We are happy that we can provide a memorable stay for your trip and please allow us to give you another memorable stay at Zasgo Hotel Labuan Bajo. Kind Regards, Zasgo Hotel Labuan Bajo
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 18 week(s) ago
Room was very clean, tidy and spacious. They had a TV in the room which has various channels and platforms such as Netflix and Youtube. The staff were very friendly and helpful.
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Accommodation's Reply
31 Jul 2026
Dear Value Guest, Thank you for taking time to leave your feedback. We are happy that we can provide a memorable stay for your trip and please allow us to give you another memorable stay at Zasgo Hotel Labuan Bajo. Kind Regards, Zasgo Hotel Labuan Bajo
Ronald J. A. J. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 18 week(s) ago
The Grand Studio single and twin rooms have enough space, beds with a good mattress, multimedia TV with YouTube, Amazon Prime, etc., refrigerator, bathroom with hot shower and a window. The breakfast buffet is okay. Unfortunately, some waiters working in the restaurant during breakfast have no understanding of Western standards. We stayed four nights. The first morning, they had knives for butter, jam, peanut butter, and chocolate spread. The way it should be! The second morning, a waiter put spoons in the jars. This is Indonesian style, but certainly not suitable for a four-star hotel. So, I asked for knives for the jars, which were quickly changed. However, the fourth morning, spoons were again put in the jars. I explained in Indonesian: "Sulit untuk kasih mentega pada roti dengan sendok. Ada pisau?" The lady from the eggs counter stared at me like she didn't understand Indonesian. So, I asked a male waiter. His silly answer: "Stock pisau untuk sementara habis." 🤯
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Accommodation's Reply
31 Jul 2026
Dear Mr. Ronald J. A. J. R, Thank you for taking time to share your feedback. We are happy that our accommodation, facilities and our breakfast meet your expectation. However, we do apologize that on some point did not meet your expectation. Rest assured, a necessary action will be taken for our improvement. Once again thank you for your feedback and we hope we can provide a better experience on your next stay. Kind Regards, Zasgo Hotel Labuan Bajo
Ronald J. A. J. R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 18 week(s) ago
The hotel had a special room with a big screen for watching the World Cup soccer games. Cool beer and other drinks available for friendly prices. Breakfast buffet restaurant with a great view of the bay and islands. Breakfast has enough choice and starts at 6:00 AM. Komodo tour pickup is usually about 6:30 AM, so there's still time for breakfast if you take a Komodo trip. Motorcycle rental for only Rp 100,000 per day and car rental with a driver for touring Flores island can be arranged by a guy named Hendra. Ask for him at the reception.
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Accommodation's Reply
31 Jul 2026
Dear Mr. Ronald J. A. J. R, Thank you for taking time to leave your feedback. We are happy that we can provide a memorable stay for your trip and please allow us to give you another memorable stay at Zasgo Hotel Labuan Bajo. Kind Regards, Zasgo Hotel Labuan Bajo
Ria N.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 19 week(s) ago
Hotel staff named Rosi left me a sweet note, thank you ❤️ Room is spacious, clean, and soundproof. There is a fast-food restaurant and also a supermarket; it's a genius idea.
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Accommodation's Reply
31 Jul 2026
Dear Mrs. Ria N, Thank you for taking time to leave your comments. So glad that you enjoyed staying with us recently. Your positive review will motivate us, especially our staff Rosi to provide a memorable experience to our guests. Once again thank you and we hope we can serve you again in the future. Kind Regards, Zasgo Hotel Labuan Bajo
T***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 20 week(s) ago
The room was very clean and had a specific fragrance!! Very recommend.
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Accommodation's Reply
02 Aug 2026
Dear Valued Guest, Thank you for taking time to leave your feedback. We are happy that we can provide a memorable stay for your trip and please allow us to give you another memorable stay at Zasgo Hotel Labuan Bajo. Kind Regards, Zasgo Hotel Labuan Bajo
E***a
icon-origin-TRAVELOKA
8.8
/10
Reviewed 20 week(s) ago
I like the hotel, complete with many facilities like a mini mall. They have Zasgo Mart where you can buy food, drinks, souvenirs, and other stuff. The view was beautiful when we had breakfast. But, actually, I had some sad things happen on the day I needed to check in, which I needed to cancel one of my rooms (I booked 2 rooms) because my husband had to cancel his flight and hotel suddenly as his mom went to the hospital. But the hotel did not allow cancellation for any reason. I understand the policy, but it would be more convenient for guests if you could allow cancellation with some cancellation charge, or rather than we pay full payment for two rooms, but I only used one room.
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you for taking time to share your feedback. We are happy that our accommodation, facilities and our breakfast meet your expectation. However, we do apologize that on some point did not meet your expectation. Rest assured, a necessary action will be taken for our improvement. Once again thank you for your feedback and we hope we can provide a better experience on your next stay. Kind Regards, Zasgo Hotel Labuan Bajo
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Sooo beautiful ❤️ Everything is way too good to be true, please take me back 😭 I love the food, it's really good. I love the most, especially the staff with amazing personalities, 10 out of 10. I really like the room, very clean 😍. I wish I could stay longer, but have to go back to reality 😩
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Accommodation's Reply
31 Jul 2026
Dear Valued Guest, Thank you for taking time to leave your feedback. We are happy that we can provide a memorable stay for your trip and please allow us to give you another memorable stay at Zasgo Hotel Labuan Bajo. Kind Regards, Zasgo Hotel Labuan Bajo
F***y
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Friendly staff, clean, good location.
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Accommodation's Reply
15 Jun 2026
Thank you for choosing Hotel Sasco as your accommodation. We appreciate your feedback and are committed to continuously improving the quality of our staff, service standards, and the cleanliness of the hotel and rooms. The hotel is conveniently located in the city center, close to the airport, port, Siloam Hospital, pharmacies, markets, and much more. We look forward to welcoming you back soon.
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R***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.4
/10
Reviewed 23 week(s) ago
Great staff, always happy to return.
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Accommodation's Reply
15 Jun 2026
We appreciate your choice in selecting Zasgo hotel for your recent stay and hope you had a pleasant experience. Your feedback is important to us, and we look forward to welcoming you back in the future!
Number of reviews per page
20
40