One Uptown Residence

Explore One Uptown Residence
7.8
Pleasant
From 52 reviews
Cleanliness

8.6

Room Comfort

9.4

Traveler Reviews One Uptown Residence

Number of reviews per page
20
40
Top reviews
Sione
icon-
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Clean and very professional
Sitti
icon-with Partner
with Partner
4.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Not worth the price. The unit had an unpleasant smell, especially coming from the sink, which made the whole place uncomfortable. The lights were also flickering, which scared us and made us concerned about possible electrical issues. There was no TV in the bedroom even though the listing photos appeared to show one. The washer and microwave were difficult to operate, and the elevators were very slow. Considering how expensive the stay was, we expected a cleaner, safer, better-equipped, and more accurately represented unit. Unfortunately, the overall experience did not match the price.
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Maria Luisa
icon-with Children
with Children
2.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The property is well materialized in marketing but it's not what you get when you check in. First, there is a missing towel. And the property management stated that we’re lying. Can you believe that you're paying for a thousand and you're being accused of stealing one towel? Second, it takes five days to resolve this issue. Why? Because you keep going back and forth with the issue. Third, a washing machine listed in the unit. We can't even use it, the management have to respond about this. Fourth, the futon bed is a lie. It's a small thin mattress. My vacation should be pleasant but I got stressed. You go to have a vacation to relax, not to add stress.
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Leonisita
icon-Family
Family
8.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great location, walking distance to shopping and restaurants. Bring your own shampoo and bar of soap. Kitchen towels are not provided. At the time I booked my reservations through Expedia “outdoor swimming pool” and “gym” was in the amenities/property pictures but guests are not allowed to used pool on weekends and cannot use the gym at all!! So be aware. Very sparse kitchen utensils. You have to check-in and pick up the elevator keys on a separate building across the street. Front desk staff at residential lobby usually not very helpful/friendly. But the property location is great and we had a great city view!!
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Edmond
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

I adjusted my check in date to May 25 all while communicating the change with the host, who confirmed the availability of the room that morning. After booking, and sending the confirmation, I did not hear back from the host not until 7:30PM at night. Check-in time was 3:00PM. Room great for the price but particular about check out time; not too conscious about check in time though. Be more courteous about your guests…We rented the room a certain time, we expect the room a certain time as my family did. My son has a very strict schedule with his medicine intake. It’s not at the host’s schedule or time of convenience, on when they will pick up their phone or answer the messages.
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Edmond
icon-Friends and family Family
Friends and family Family
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

George is a super host! Clear communicator, always available to help, receptive and highly professional.
charles
icon-Business Family
Business Family
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Room was cleaned but no body wash staff was very friendly and nice air conditioner was good shopping was next to the building but I would like to recognized Lammy her contact number is 09484119394,she's very nice, good customer service and she very helpful and professional
Diane
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

We were really looking forward to our stay here and assumed everything was set. However, when we got to the property around 8 PM, the front desk informed us that our host, Marianne, had not sent them the required endorsement to allow us to stay, so they prevented us from checking in. We tried calling and messaging Marianne and Jarre multiple times through the emergency line they had provided us, but no one answered, so we had to wait in the lobby for another 1.5 hours. After several attempts, we finally got through to Marianne, who told us we were supposed to reply to an email with copies of our IDs, which we had never received, even upon double-checking our email inboxes. She had sent one email some weeks prior that the front desk had received that listed only one member of our group followed by “+4 guests”, but the front desk stated it was insufficient and that we still could not enter the property unless our host provided all of our names. After messaging her all of our names, Marianne then forwarded it to the front desk, who finally permitted initiation of our check-in process, approximately 2 hours after arriving to the property. The unit itself was comfortable with strong AC and a second toilet. However, only 2 pairs of slippers were provided for 5 guests, and there were no hand towels or paper towels, just 5 bath towels in total, so we had to buy our own. While the space was decent, the check-in process was stressful and disorganized. We would not stay here again.
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Michael
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 61 week(s) ago

Hotels.com verified review

The unit was nice, clean and comfortable. There were 2 issues I had, 1) the TV, which I didn't use and 2) the AC, it started to leak so I had to turn it off and use the unit in the bedroom. Other than that, I had a great stay.
Kavita
6.0
/10
Reviewed 62 week(s) ago

Expedia Group verified review

I had explained to the property host that I was traveling with my elderly father and was assured that there was enough room for 4 people. There was only 1 bed and 1 small sofa - no extra blankets, sheets or pillows. After check in, I was told there was an extra charge for a futon. Also, we arrived late at night and there was no drinking water in the unit.
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Bila
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 65 week(s) ago

Expedia Group verified review

Overall a nice place but we did not like the lack of communication between the host and hotel management. It took about an hour to actually check in and 2 days to get a keycard for the elevator access.
Kyla Kate
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

We love how close this hotel to the main town. The of the restaurants and stores are walking distance from them. They serve good breakfast as well.
Thang Ky
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Central Uptown location. My condo had a separate bedroom which was nice.
Dorothy
icon-
8.0
/10
Reviewed 76 week(s) ago

Hotels.com verified review

Great location, very clean unit. Just a bit of a hassle during check in due to lack of communication by owner to lobby reception for room assignment; waited for quite a bit of time (could be annoying if you’re tired after a long travel) until it was sorted out. After that snafu, it was a very good stay.
douglas
icon-Leisure
Leisure
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Just an amazing location. Its in the best area if youvaare a foodie!
Aurora
icon-Leisure
Leisure
8.0
/10
Reviewed 80 week(s) ago

Expedia Group verified review

The property was great overall; the only problem was the door knob, which was challenging to lock and unlock. Despite this, the host promptly responded and provided a solution for dealing with it. I suggested they address this issue for the convenience of future guests.
Omega-Psalms
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 92 week(s) ago

Expedia Group verified review

The accommodation was clean and conveniently located near major establishments and public transport. The owners were extremely friendly and responsive to all our inquiries. While the shower lacked heated water, everything else went smoothly. Highly recommended!
Chiqui
icon-Leisure with Children
Leisure with Children
6.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

Location is great. The property’s laundry area requires cleaning/maintenance. It smells really bad. Kept the laundry doors closed all throughout our stay but we can still smell it.
Edzar P
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 94 week(s) ago

Expedia Group verified review

One word. EXCELLENT! Literally everything about our stay here was exceptional. Can’t wait to book again!
Ace
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 95 week(s) ago

Expedia Group verified review

Conveniently located close to the malls and centers. The only thing is that the vibration coming from the noise from the clamp on the floor kept us up all night. Security is pretty annoying and gives time limit for visitors coming in and out of the unit as if they are visiting a jail person that only has few minutes of encounter allowed. Otherwise it’s ok condo. Nothing really special and pretty basic amenities.
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