I paid extra for a "sea view" room and was given a room with a tiny partial view. Turns out the hotel does not have sea view rooms at all, because they are not ocean front - there is a building in-between. They are working to fix the advertising to reflect reality, as I was told. Our room also had a large hair ball in the bathroom at check in and the mirror had large rust stains on them. When the front desk was notified, they said they would fix the mirror and the cleaning for us while we went to diner. However, after dinner the hairball was still in the bathroom and the mirrors were not fixed/changed/cleaned. The next day the manager contacted me and apologized. Offered a 15% discount and free breakfast during our stay. Upon check out, the 15% discount was only applied to 1 night and the extra night we had to extend due to family reasons was offered at an even higher rate than originally offered. Overall, the quality level of the rooms is mediocre with very noise rooms. You can hear doors slamming and you can hear people going thru the trash bins outside to collect bottles.

The Place was a great home away from home hotel experience. The staff at check in was extremely friendly and helpful and the room was clean, bed was very comfortable and the hotel itself was well maintained. The restaurant in the hotel was always very active and the food was great. The only complain would be the restaurant service was very slow, otherwise - it was a wonderful stay.

Nice rooftop terrace, as well as the building itself. Rooms with kitchenette are great to have and spacious!!

I loved this hotel. It was more like an apartment and has everything that you need for a comfortable stay, including a lovely balcony and a separate sitting room. The staff was also super friendly, bed was comfy, kitchen has everything I needed. I will definitely stay there again. (Side note, I didn’t love the restaurant next door. I’d skip adding breakfast to the reservation as it’s cheaper locally).

Very nice and clean place - highly recommend to stay! spotless!

Very nice and clean place - highly recommend to stay! spotless!

Very clean room and we got an upgrade to have a balcony which was wonderful! The pool and roof is beautiful and comfy as well.

Room was clean. Loved this place, I'll come back.

Great location, lovely property. Top floor has a lot to offer. Great view of the city and a cool place to chill/relax. Very friendly staff.

Amazing place to stay. The hotel staff is superb, so helpful and accommodating. The rooms are spectacular!! The neighbood is perfect and confident to everything. We will never stay anywhere else in Santiago. A must stay… you will not be disappointed.

Nivel staff

Great location and decent rooms. However, I was very disappointed about their customer service. I left my jacket in the room and reached out to the hotel so that they could save it for me and no one answered my calls nor responded my emails. The hotel only responded to me via whatsapp to let me know they were going to look for my jacket, but when I showed up three days later to check on my item, they informed housekeeping didn’t find anything. I was extremely disappointed by the lack of honesty and transparency from their housekeeping staff because I left my jacket on top of the bed, so clearly they lied about it. Also, how they handled the situation was extremely frustrating as the phone number listed on their website didn’t work and no one responded to my email requests.

The room and the adjacent garden are gorgeous. The cafe on the property is delicious. The staff is kind and accommodating. Wonderful location. 100/10!

Nice terrace rooms with view onto greenery

The rooms did not disappoint! I had a double terrace and it was really nice. I used the gym, which was minimal but got the job done. I attempted to extend my stay because I was so comfortable, but they were booked! I do want to share that the area is a bit noisy with a street view and the restaurant right below my room, a white noise machine helped immensely at night.

Nos alojamos en The Place y fue una excelente elección. La ubicación es ideal si vas a Las Condes: segura, tranquila y cerca de todo. Las instalaciones están impecables, cómodas y muy bien equipadas. El servicio fue cálido y eficiente desde el primer momento. Nos sentimos muy a gusto durante toda la estadía. Sin dudas volveríamos. ¡Muy satisfechos!

The thing that stood out the most was the staff. Welcoming, friendly, knowledgeable and so helpful. The location gave me the option to walk and explore also access to public transportation was very close. The layout and design were awesome.

Great place to stay in general

Fantastic place! Large suites and modern

Excellent place to.stay