Thank you for taking the time to provide such a detailed review and feedback. We apologize for any inconvenience you experienced during your stay at Fieris Izzy Hotel. Regarding the size of the Retro Queen room, we understand that the space may seem limited, and we offer several sizes of Retro Queen rooms. If you prefer, we can arrange a slightly larger room for your next booking. Regarding breakfast, your feedback on the freshness and quality of the food is highly valued, and we will investigate this immediately with the relevant team. Concerning the request for a non-smoking room, we apologize if this information was not communicated correctly. At Fieris Izzy Hotel, all room types are essentially for smoking guests, while non-smoking rooms are only available for the New Retro Family room type and must be specified during booking so we can make arrangements in advance. However, we appreciate your visit and our security team for their excellent, prompt, and friendly service. Your feedback is valuable for us in continuously improving the quality of our service. Sincerely, The Management Team, Fieris Izzy Hotel
