The hotel itself was excellent. The property was beautiful, comfortable, well maintained, and offered an outstanding breakfast. Up until check-out, I would have rated the stay very highly. Unfortunately, the check-out experience was extremely unpleasant due to the conduct of a front desk employee. When I questioned whether payment was still owing because I believed the reservation may have been prepaid through Hotels.com, the employee repeatedly interrupted me, became argumentative, and raised her voice. After I confirmed that payment was indeed due and agreed to pay immediately, the employee continued to speak to me in a hostile and confrontational manner. The interaction became so uncomfortable that other guests in the lobby were watching the exchange. When I commented that I had never been spoken to this way during my travels throughout Europe, the employee responded dismissively with "Good for you." I want to emphasize that my complaint is not about being charged. I was mistaken about the payment status and immediately agreed to pay once I verified the reservation. My concern is solely the employee's unprofessional behavior and the way I was treated in front of other guests. I felt embarrassed and disrespected, and it significantly affected my overall impression of what was otherwise a wonderful hotel stay.

Good

What a beautiful place. Great everything, staff, food, location, everything. I wouldn't look anywhere else.

Amazing breakfast very high quality and the location was unbelievable!!! Would have stayed there a week if possible! Why stay in Garmish when this is a much more relaxed and beautiful option.

Close to the train station. Breakfast was great. Central location to everything.

Excellent

Charming property and all of town was very accessible from this location

What a beautiful mountain hotel. Spacious, clean and right in the heart of Mittenwald. Beautiful common lounge and bar area.

The staff are wonderful The young man at front desk went out of his way to take me up the outskirts of the town to collect the bus back to Munich I’m very grateful for his generosity and kindness

This might have been my favorite hotel we stayed at over our 10 days in Germany. Just awesome in every way. Very much worth the money. Highly recommend.

Classic Bavaria. Beautiful.

Awesome property! looks like a fairy tail, the rooms are remodel and very comfortable.

Great location

Hotel was a great choice for a quick stop on a longer trip.

Cozy spot in southern Bavaria

Restaurant staff were rude. They messed up my reservation for a massage and still tried to charge me. They didn’t seem to care and didn’t apologize. Hotel was clean. Room was nice.

The restaurant next door made this location and stay. Absolutely fabulous food and hospitality!

Nice hotel good Sauna

View from the pool of Karwendel was fantastic!

Beautiful hotel in the heart of Mittenwald. Beautiful lobby, beautiful room with beautiful mountain view. Absolutely incredible breakfast. So what's the problem? Hard, uncomfortable bed with uncomfortable, rough bottom sheet. Terrible pillows -flat & mishapen. Only 2 pillows for 2 people. No pillows in closet. One sink in bathroom. Poorly lit bathroom - a problem for contact lens wearers or applying makeup. The whole point of a hotel should be to offer guests a comfortable place to sleep. This one failed for me.