In the prossess of referbishment

Firstly they tried to charge me an extra £57 for my room. Until I pointed out that we had a receipt proving i had already paid in full. Secondly neither restaurant was open, so despite the website information, no evening meal was available. Thirdly there was no cooked breakfast, only continental. The room was OK, but strange rumbling and drilling noises from somewhere in the building kept me awake. Honestly it would be better if you closed totally for refurbishments, which i assume was going on from all the bits and bobs lying on the flat roof outside my room.

I was not expecting a luxury hotel, so I wasn't disappointed. The room was a very good size and the hotel was a little shabby, but appeared to be clean. It is dated and there are no frills, which wasn't a problem for me. All I wanted was a clean room, a comfortable bed and a working shower - all of which I got. The curtains were coming away from the rail and there was nowhere to hang the towel in the bathroom, but I can live with that. The heating is delivered via a fan on the wall, which was noisy and not particularly effective. What really let it down was that the walls are very thin and it was therefore extremely noisy. There was a little noise from the traffic and some of the other guests and the people next door didn't appear to go to sleep at all. I could hear them laughing and talking most of the night. Their TV was on all night and I could still hear it at 6:30am. Not really the hotel's fault, but they also made frequent trips to the fire escape for a smoke. An alarm went off briefly on two occasions, the last time around 10pm. All in all, I didn't get much sleep - which was what I was there for. I wouldn't stay there again, given the choice.

Parking and check in were easy. We had to request a hair dryer and when that finally arrived we had noticed there was no tv remote control. So had to ask for that as well. The curtains were broken and hanging off the track in several places. The pipes made a squealing noise when the shower was turned on. Also the duvet was stained with red/brown spots (I believe it was laundered), I would expect housekeeping to notice this and discard the bedding with stains. The staff were very friendly and only charged me for two continental breakfasts as my 2 children didn’t eat much. That was very kind.

Yes

Parking didn't feel secure; mine was the only car there on arrival and the whole place felt like it was closed. Luckily there was a receptionist who was polite enough. Bar was closed for the duration. No TV remote in the room, but they did provide when asked. Had to borrow a (leaky) iron from front desk but no board provided

The hotel looks as if it was built in the 1970s/80s and the bathroom looked a little tired BUT the room was clean with a large bed with spotless bed linen and towels. Close to a main road - didn't bother me. I closed the window and slept well. Heating/air con worked well. The bar was closed - they looked like they were running the hotel with only 4 staff BUT the staff attention, cheerfulness and willingness to help was exemplary. Free parking - and plenty of it was much appreciated. Close to the National Agric. Centre. Very good value. Not the most luxe hotel in the world but because of its location, free parking and the sheer welcome of the staff I would happily stay there again.

Staff were helpful but to be advised at check in there was no bar available seemed a bit poor. This is our second time staying here as the first time was excellent however wont stay again. Feel the hotel could if advised via email before the check in date.

Staff very friendly and helpful. Dinner and breakfast were notably good and plentiful.

The room was clean and well-presented. There was no noise from the road and the staff were very friendly and helpful. . We ate in the restaurant and the food arrived hot and promptly. Would eat there again. This was the old Ramada Kenilworth - worth remembering because the sign on the roundabout still refers to it as that and it has its own exit. Excellent dual carriageway links to Coventry. If all the rooms have been renovated to the same standard as ours, the bad reviews should soon be a thing of the past. There is a very impressive ballroon / function suite to the right of reception. Only thing missing - a chair (or two) in the bedroom. Many thanks

Courteous staff, warm comfortable bed. Shower nice and powerful.

We booked an "executive suite" which was described as having "separate living room" and "separate bedroom" in the listing on the website. When we arrived there was only one room and apparently what they had meant was the room contained a king size bed. We were traveling with a toddler so we were very disappointed to only have the one room. Further annoyance as the cot provided was broken (which we had rang in advance to confirm) and they didn't have any spares. This meant my toddler could climb out. The bed itself was comfy enough and the staff friendly and apologetic. We didn't try the restaurant or bar but they were open. I would not recommend for young families but as a single or couple it's probably fine.

Clean rooms and friendly staff

Didn't eat or drink there, unfortunately, but was impressed by staff - they were personable and keen to help. Plenty of visible parking space - criminals would not be able to act in secret, so it felt safe. Room was comfortable and spacious, air conditioning worked well to cool or warm to the right temperature.

Good location, room was clean and well equiped. Could not find a hairdryer. Would stay again if in the area.

The staff was very polite and helpful, the bed was very comfy

Lovely room, great shower, TV was ok, great location and best of all it has a car park !

Clean room, nice staff didn't go to the bar or had breakfast

I'm sad to offer this hotel is very tired; my room was not cleaned well and the bathroom was similarly dirty. Very few staff available and this meant very slow service. Restaurant choices limited.

I nearly cancelled my stay after reading the reviews but I found them totally unfounded My room was large had a comfy chair a desk would of been nice but bedside table moved so utilised that Adequate choice of dinner choices friendly bar/wait staff Check in was quick staff very polite provided extra tea bags when requested Would definately stay again when overnighting for business as a woman single traveller I felt very safe