Eileen
10.0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
We arrived at 2 pm staff were onsite and we got into our room immediately, which was great as we were on way to Winter Gardens for a matinee. Room is lovely, massive bathroom, very clean. Very comfortable bed. WiFi in room didn’t work although, we never reported it as there was no-one onsite when we were going out later, it wasn’t a problem though. However communication is not the best, I messaged them a few times asking about early check in and if there would be access for us to leave our bag, no response at all. I also rang and spoke to Diane, who was very helpful but still didn’t get a callback from her manager regarding us booking an extra night, we ended up just staying the one night.
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