Melissa
8.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Excellent location, beautiful property, and affordable. Would like to come back but management communication tools must be used more effectively.
Poor communication with reception caused duress and stress during our travel delay, as there was no way to determine if they could hold our room if we checked in late or a day later.
I contacted them four times through the Expedia app weeks and days before arriving, and they did not respond at all.
Three phone calls to reception went unreturned, and no available way to leave a voicemail.
Poor communication again on last day. We spoke with desk staff (in person) and arranged for late checkout. However the next day the staff had no idea we had arranged for late check out. We were bombarded with text messages and Housekeeper knocking on the door to get in before our arranged checkout time. It was a very upsetting ending to a nice stay.
They interrupted us by knocking on the door as we were trying to get dressed, and finalize packing. It caused us a lot of unnecessary stress.
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