ROGER
with Children
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
Very disappointing for the price paid — would not recommend. Unfortunately, our stay was very disappointing, particularly considering the price we paid.
The apartment was advertised on Expedia as including daily housekeeping, which was one of the reasons we booked, as we wanted more of a hotel experience. With four people staying in the apartment and using the beach daily, this was especially important. However, when we arrived, we were told housekeeping would cost an additional €50 per day. We agreed to pay for it once, but nobody came to clean the apartment.
Check-in was also advertised as 2pm, but on arrival we were told the apartment would not be ready until 4pm. We had two young children with us and were left waiting for two hours in the heat. Despite repeatedly asking for updates, nobody could tell us when the apartment would actually be ready.
There were also some basic issues with the apartment itself. No toilet paper was provided, and although we were promised that some would be delivered, it never arrived. There was also no microwave, despite this not being clear from the online listing.
Communication was another problem. The online reception service did not always respond, and when they did, responses were often very delayed.
Overall, the apartment did not match what was advertised, and the additional charges, lack of housekeeping, delayed check-in and poor communication made the stay particularly frustrating. Given the price we paid, we expected a much bette
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