Diana
with Partner
2.0
/10
Reviewed 14 week(s) ago
Expedia Group verified review
The front desk person was argumentative and rude. I explained that I had an email confirming that I had an early check-in for 2pm and had the email open for him to read and he continued to argue with me that I could not have an early checkin because I did not call. We were on our way to a 3pm wedding which is why I arranged an early check-in. Eventually he gave in and said "take the key". He asked me to sign a form saying that we will not smoke in the room and that there is a fine for smoking in the room. We get to the room and the room smells of smoke...very heavily I might add. It was so bad we chose to drive home right after the wedding instead of staying at this motel and we had a four hour drive ahead of us at 10pm at night. We did not stay in the room as it smelled so bad. Of course this property does not offer any refund for any reason...what a waist of time, money and not a way we wanted to remember my neices wedding with this bad experience!
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