The staff were very nice and helpfull, but the quality of the room was rather poor, the enamel was peeling off the bathroom floor and the shower head shot a jet out onto the floor. We were also only left with one small towel at the beginning. None of these issues ruined the experience totally but overall the hotel was rather mediocre

It was an amazing stay! Anytime I come to Calgary and need somewhere to stay i will be staying here from now on!!

The staff were very friendly, helpful and responsive. I had a good stay! Perfect for sole traveller. I was in town for a conference nearby for the weekend, and their service fits perfectly.

Room had dirty carpet dirty side chair, bed was mis shapen, white substance all over table(didn't touch it) Had to force-kick open doors(room&bathroom)screaming children in room next door. Badly behaved unsupervised boys taking shelving units into pool& cussing. Room nothing like advertised!we booked 2months ago and got a disabled room so walk in shower no bath. Dirty run down no reno seen in at least 30 years

No towels in our room when we checked in. The weight machine in the gym was out of service and the cardio machine was wobbly. The lining in the tub was peeling up. And there was drug paraphernalia in the drawers. It was however super cheap and conveniently located on the LrT line. Super cheap to cab anywhere downtown and the hotel room wasn’t otherwise unclean or unsafe feeling.

Good hotel at a good price

Good place for a night

Very old and worn out. Really needs upgrades.

So first off, the staff were friendly and accommodating, however we had dogs and the same staff member asked twice if they had charged us for the pet fee - fine whatever (we had paid it). Upon leaving, they asked again. Seems to be quite a thing with them. Secondly, the surrounding area is sketchy as heck. There were drunk and high people all over the property, yelling at all hours of the night. There are train tracks RIGHT beside the hotel, and that is also quite loud. Third, the rooms were outdated and looked... interesting to say the least. The bathroom sink was cracked, the carpet was disgusting and we never once took our shoes off. The water had a strange odour, and the towels were cheap and didn’t do much to dry you off. Happy to report there were no bedbugs, however! Overall, with three people it was fine. I would not stay here by myself, but it was a place to shower and sleep for the night.

Amazing

I was in town for a three day event at the Bow Center. The room was clean and quiet, Staff was very freindly and went out of there way to help me with some extra printing I needed to get done for the next morning. The parking lot is connected to a c-train station and a 2 min train ride to Stampede Park. The only minor criticism is the lack of coffee pods provided for the machine in the room. Otherwise it is a fantastic place for a business traveler.

For the price, location and amenities, this place was great.

Tv ,one light and phone wasn’t working , we complained at the front , it got fixed .there were no water bottles in the room and they said get it from wending machine

Very nice and clean stay, train is just back of the hotel to access down town and city hall or US consulate, price is good , lot of parking space , Thanks

Entrance and common areas were very clean; the hotel bed/sink weren't pristine (we found hair in both). Staff were helpful and polite!

Only issue was no remote for the tv.

I liked that the staff called me by my first name.

The clerk was very pleasant, and called me by my first name. I’ve stayed there, since last year. It was very clean. There were two undesirable people at the desk, when, I checked out. The last time, I stayed, I could smell, drug’s. I have asthma, and meth smoke really bothers my lung’s. I hope, that the hotel, has a better way, of screening these types of people?

The first assigned room had some issues. When we notified the front desk, staff quickly assigned us another room. Hotel is easily accessible to downtown and the mall. Thank you.

The room was very dirty. Crumbs all over the sofa. Floors dirty. Hairs in sink and on counters. Pile of hair beside the toilet. I wouldn’t even take a shower there. It was a good price, but you get what you pay for.