The staff were superb and really went out of their way to help. The room was fantastic with a projector screen, big lounge area, luxury bathroom products and lots of other items to make this feel like a home rather than a hotel room. Although you may have a few initial concerns based on area, it was safe and quiet and 5 minutes from the metro. Once inside it felt like an oasis with a beautiful set up. We would come back in an instant and hope they expand to this concept to other locations as it was superb, and most definitely 'not ordinary'!